Workplace Operations Senior Coordinator

What You'll Do

(Please note that is an in-person role and is required to be in the office 5 days a week and here at BCG, we call this role the Enterprise Services Office Experience Senior Coordinator.)

As a Workplace Operations Senior Coordinator, you will play a pivotal role in ensuring our office operates at the highest standard of excellence. This is a broad, high-impact role that touches all aspects of our physical office operations and workplace experience. You’ll move fluidly between tasks and responsibilities, connecting dots across facilities, space management, and in-office experience to deliver a cohesive and elevated environment.

You will be expected to have eyes on everything—from vendor performance to daily operations to how the space looks and feels. You’ll lead on areas such as facilities coordination, workplace safety, vendor oversight, and documentation, while contributing to team-led activations and office experience enhancements.

Your success in this role will come from your ability to proactively spot issues, think critically, and execute effectively, always with a service-first mindset and attention to both detail and the big picture. You will partner closely with the Office Operations Senior Manager and other team members to ensure the office is not only running well, but constantly improving.

Core Responsibilities:

• Facilities, Safety & Space Management
• Lead regular walkthroughs of the office to ensure a well-maintained, safe, and aesthetically consistent environment.
• Coordinate repairs, maintenance, and preventative services across the workspace.
• Ensure health and safety protocols are up to date and aligned with UK regulations.
• Act as liaison with building management and engineering vendors.
• Vendor & Record Management
• Oversee a variety of vendor relationships including cleaning, maintenance, supplies, and specialty services.
• Maintain contracts, service level agreements, and operational documentation.
• Track vendor performance, escalate issues, and identify areas for improvement or innovation.
• Support procurement and vendor transitions, ensuring minimal disruption.
• Office Aesthetics & Experience Offerings
• Lead efforts to uphold the quality and cohesiveness of the in-office aesthetic.
• Ensure shared areas, signage, and furnishings are aligned with BCG’s standards and issues get fixed.
• Collaborate with the events and hospitality team on decorating themes and surprise activations that support a workplace culture.
• Dip in and out of experience-related projects, offering operational insight and execution support.
• Team Collaboration & Operational Oversight
• Maintain a broad awareness of all operational moving parts, helping connect and streamline efforts across pillars.
• Serve as a go-to resource across teams for resolving space, vendor, or experience-related issues.
• Partner with the Office Operations Senior Manager on initiatives, team projects, and ongoing improvements.
• Provide mentorship and support to junior team members when applicable.
• Contributes to team growth by sharing best practices, offering feedback, and helping embed a culture of operational excellence.

Your Are Good At:

• Maintaining oversight across a range of office operations, anticipating what’s needed and taking action.
• Managing multiple vendors and service providers, ensuring consistency, performance, and responsiveness.
• Connecting dots across facilities, community & engagement, hospitality and operations to drive a seamless in-office experience.
• Balancing hands-on execution with thoughtful planning and process design.
• Navigating health and safety compliance, especially within a UK context.
• Building strong relationships and collaborating across teams and stepping into various areas of the office experience as needed.
• Managing multiple responsibilities and shifting priorities with confidence and calm.
• Communicating clearly and acting with sound judgment; Tailoring messaging to different audiences and influence stakeholders across teams when navigating operational priorities.

What You'll Bring:

• 5+ years of experience in office operations, facilities, or hospitality, ideally within a UK-based corporate or service-driven setting.
• Good knowledge of UK health and safety standards and compliance practices.
• Demonstrated success in managing vendors, contracts, and service-level delivery.
• Experience improving documentation systems, operational workflows, and compliance tracking.
• High attention to detail with a proactive mindset and comfort switching between execution and process thinking.
• Excellent communication and interpersonal skills, with the ability to influence and collaborate across teams.
• High proficiency in Microsoft Office, Slack, AI tools, and relevant tools for project or vendor management.
• Willingness to roll up your sleeves and support hands-on tasks as needed — from setting up rooms to jumping in wherever the team needs you
• Must be comfortable to be in-office 5 days a week.