Workplace Support Assistant

We’re Landsec

We are Landsec, we build and invest in buildings, spaces and partnerships to create sustainable places, connect communities and realise potential.

We are one of the largest real estate companies in Europe, with a portfolio of retail, leisure, workspace and residential hubs. Landsec is shaping a better future by leading our industry on environmental and social sustainability while delivering value for our shareholders, great experiences for our guests and positive change for our communities.

The Role:

• As a Workplace Support Executive, you will report into the Workplace Technical Manager (WTM) in delivering a high-quality, proactive engineering service across MYO’s prestigious assets. You will play a key role in managing building systems, day to day admin, ensuring compliance, supporting service partners, and assisting in optimising operational performance.
• Salary: Competitive

The Team:

You’ll be joining the Operations and Experience team where our focus is mobilising, running and maintaining our portfolio of premium flexible office spaces. We’re a team of 18 working to deliver exceptional service to our members and guests alongside our service partners. This is a multisite role across our entire portfolio where building a team rapport and flexibility is key.

Location:

This role will support MYO developments across Central London.

What you will be responsible for:

Facilities & Operational Support

• Support the day-to-day running of MYO spaces, ensuring a safe, comfortable, and well-maintained environment for our members.
• Coordinate planned and reactive maintenance, working with service partners to make sure jobs are completed to a high standard.
• Carry out regular space checks and walkarounds, reporting any issues and following up to make sure they’re resolved.
• Help schedule refresh works for office and communal areas to keep the spaces looking their best.
• Assist in small-scale projects and support larger upgrades to ensure smooth delivery.
• Maintain accurate records, reports, and compliance documentation.
• Support energy efficiency and sustainability goals by gathering data and assisting with reporting.
• Work with the Workplace Technical Manager (WTM) to ensure health & safety systems and processes are kept up to date.

Service Partner & Project Coordination

• Act as a key contact for service partners (maintenance, contractors), helping to manage performance and ensuring work is carried out safely.
• Assist with permits to work, contractor inductions, and safety checks.
• Coordinate small works and support the delivery of technical upgrades.
• Help ensure service contracts are delivered in line with agreed standards (SLAs).

Customer & Stakeholder Engagement

• Be a visible and approachable point of contact for colleagues regarding facilities queries.
• Communicate planned maintenance and project activities clearly and promptly.
• Provide documentation to customers when needed (e.g., fire safety, energy consumption, waste reporting).
• Build positive relationships with the wider Workplace and Landsec teams to support seamless service delivery.

Compliance & Financial Management

• Assist with compliance monitoring across health, safety, and statutory requirements.
• Help review contractor quotes and compare against agreed schedules.
• Support the preparation of budgets and financial tracking for facilities projects.
• Assist in planning lifecycle replacement works.

Continuous Improvement & Innovation

• Identify and suggest opportunities for improvements in how we manage and deliver facilities services.
• Support the team in adopting new technology, processes, or practices that improve efficiency or service.
• Contribute to emergency planning and resilience processes.

Your skills, experience and qualifications:

Essential criteria

• Experience in facilities, workplace, or building operations (does not need to be highly technical).
• Strong interpersonal and communication skills you’re confident engaging with a wide range of people.
• Organised and proactive, with the ability to manage multiple tasks and priorities.
• Problem-solving mindset: able to spot issues early and see them through to resolution.
• Comfortable with admin and reporting (MS Office, systems-based work).
• Willingness to learn technical aspects of building operations (training provided).

Life and Benefits at Landsec

We have a great benefits package, there to support you with your work-life balance and in moments that matter. We offer fantastic Learning and Development opportunities to help you grow and reach your potential and we also play our part in supporting the communities where we live and work.

Below are some of our core benefits, make sure to visit our My Total Reward page for more information.

• Performance based annual bonus plan
• 25 days annual leave (plus bank holidays) rising to 27 days after 2 years and the option to purchase up to 10 additional days each year. Enjoy an additional three-day December festive break on top of your leave and a special ‘My Day’ to take off for whatever you choose.
• Enhanced pension contributions – Landsec will contribute up to 10.5% subject to your contribution.
• Private medical insurance, Health Cash Plan, Life assurance and income protection.
• Enhanced maternity, adoption, shared parental leave policies (view our Family policies page for more details)
• Two different share plans enabling you to share in the success you will help to build
• Up to 4 working days to volunteer per year and 'Give As You Earn' programmes allowing you to donate to charities straight out of your pay and we top up by 20%

And when it comes to your health and wellbeing you will also have access to other benefits: our employee assistance programme, digital GP, cycle to work scheme, a mindfulness app and a health app supporting fertility and menopause.