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Accepting Applications Until
18 July 2025
Job Description
Your new role
As a Workspace Helpdesk Coordinator at Global, you’ll be the first point of contact for all workspace related queries, supporting our 2,500+ Globallers across 30+ locations whether face to face, over the phone or via digital platforms.
Key Responsibilities
- Frontline Support (50%): Respond to workspace service requests across multiple channels (email, Teams, phone, ServiceNow, face-to-face), troubleshooting and coordinating resolutions with internal teams and external suppliers, all in line with SLAs and KPIs
- Workspace Operations (40%): Manage day to day operational tasks including maintenance bookings, documentation upkeep and updates, consumables, post/deliveries, supplier relationships, and office logistics.
- Team & Stakeholder Engagement (10%): Support the Workspace Operations Manager with wider team duties including reception cover, post room cover when needed and furniture moves where needed.
What You’ll Love About This Role
Think Big: Be a pro-active team member to create solutions, helping create a seamless experience for thousands of colleagues across the business.
Own It: Take ownership of tickets raised from receiving until completion, ensure all documents are clear and up to date.
Keep it Simple: Use clear, direct communication and reliable processes to keep things running smoothly across our buildings.
Better Together: Work side by side with a supportive team that values collaboration and community.
What Success Looks Like
In your first few months, you’ll have:
- Embeded into the team and get to know your colleagues, what the team does and what your colleagues do and how important each role is.
- Demonstrated full understanding the role and become an early trusted point of contact.
- Get to know Global, what we do, how we do it and why we do it.
- Start to create your very own network and relationships.
- (Have fun!)
What You’ll Need
- Communication Skills: A natural communicator in both written and face to face communication
- Organisation Skills: Ability to manage multiple requests and deadlines across sites and systems.
- Computer Skills: Experience in Microsoft Packages such as word and excel, experience in helpdesk systems preferred but not essential
- Adaptability & Initiative: Proactive in identifying issues, spotting improvements, and taking ownership of outcomes.
