Yardi Support Specialist

You must have experience in Yardi system administration to apply for this role. This role will be based primarily in our Stratford (London) office.

Our story begins in 2013: Get Living started by creating its own industry, ‘Build to Rent’. We create brilliant, big-city neighbourhoods, each unique and compelling in their own right. Our vibrant communities connect people and create lasting social, environmental and commercial value.

The Yardi Support Specialist is a pivotal role in supporting and improving Get Living’s Yardi Platform. The Yardi Support Specialist will be involved in enhancing and upgrading the Yardi platform; it meets business needs and operates efficiently including documenting processes, training needs and supporting Yardi across the business.

The Yardi Support Specialist will be responsible for system administration including ERP, property management, residential, commercial and maintenance systems. The Yardi Support Specialist will be an expert-level super and responsible for requirements gathering, business and systems process mapping and detailed system requirements.

To succeed in this role, you must be highly organized, detail oriented and motivated with ambition. In addition, you should have a technical and analytical background and way of thinking while also being able to explain complex concepts to non-technical users.

Key Responsibilities & Accountabilities

• Ensure all Yardi system business processes are maintained, documented and reviewed on a regular basis.
• Maintains and administers Yardi One, Yardi Voyager, Site Manager, CRM Flex & RentCafé systems and databases, ensuring data integrity and the standardisation of procedures and practices alongside legislative changes.
• Design, develop, and maintain custom reports, tasks and scripts within the Yardi platform.
• Leads and/or participate in the due diligence and property set up process by completing systems conversions and/or set-up of new properties.
• Lead on systems upgrades, new modules, third-party app integrations, enhancements, testing and installations in accordance with the established change management process.
• Work closely with Yardi to ensure that the databases are managed, maintenance and support in accordance with best practices.
• Provide support for Yardi Voyager, analysing issues and problems related to software systems and programs, and determining and implementing appropriate solutions, training, or maintenance, as necessary.
• Prepares and executes Voyager ETLs in the appropriate sequence.
• Manage all onboarding/offboarding, security and permissions, adhering to strict security controls and defined access requests.
• Analyses business requirements and write appropriate YSR reports.
• Participate as a technical resource in projects and give valuable input into system configuration, database, data and other options to deliver a best-in-class solution.
• Work closely with the Yardi Helpdesk/CSD Teams including reviewing of data fixes, open cases, refresh and maintain databases, to ensure efficient resolution.
• Manages any ad-hoc database changes, as requested and in line with standard procedures governing the database once tested and approved.
• Maintains systems and databases for existing and new properties by entering data, running reports, and performing audits as necessary.
• Develops technical documents, user support and technical manuals to support systems and training.
• Completes various financial, accounting, administrative and other reports and analysis or other duties as assigned or as necessary.
• Gathers requirements, writes test scripts and performs system testing with the business prior to implementation.
• Perform root cause analysis and problem solve complex issues.
• Train users and maintain system documentation.
• Research and recommend new features or applications to improve efficiency.
• Collaborate with other teams to ensure smooth system operations.
• Stay current on Yardi product updates and new features.

Key Skills & Competencies

• Demonstrated experience in Yardi System Administration - running the system, performing module implementations and upgrades.
• Proficiency in Yardi Voyager 7S at an expert level including through various year-end cycles.
• Solid understanding of ETLs and YSR. (YSR desirable, but not required).
• Solid understanding of SSRS and a working knowledge of SQL scripts.
• Good working knowledge of GL Accounting (AR/AP), Yardi Operational, Commercial modules, Yardi Residential, Elevate, Service Charges, CRM Flex and RentCafé, Yardi PayScan and Maintenance IQ.
• Solid foundational knowledge and experience in Information Technology applications and business analysis principles and practices.
• Demonstrated ability to lead solutions that solve business problems and influence team approaches.
• Self-starter and strong organisational skills with ability to manage multiple tasks.
• Experience of working with operational business systems, in a similar senior level system administration or analytical and systems implementation/project management/support role.
• Experience within or general understanding of the property sector, and third-party management, to relate financial and operating analyses` to practical business solutions and process improvements.
• Solid business analysis skills to be effective at activity and milestone management and tracking of progress.
• Demonstrates a passion for customer service and a flexible approach to working supportively with others in the achievement of the overall Company goals; patient, responsive and demonstrates a positive attitude.
• Excellent interpersonal skills and the ability to work with impact and influence.
• An engaging individual who quickly establishes a strong network of peers and is a trusted colleague across the organisation.
• Demonstrates strong residential and commercial awareness.
• Strong communication and interpersonal skills to effectively train and support end-users, with the ability to break down and communicate complex information in a clear and user-friendly manner High attention to detail and accuracy in managing data and system configurations.
• Understands the cycle of business change and the critical need to engage with stakeholders throughout a programme.

Preferred:

• Experience in the Real Estate/Property industry.
• Familiarity with SaaS integrations and SharePoint Online, Power Bi.
• ITIL or PMP certification.
• Experience working in a DevOps environment.
• Experience working with core Microsoft office applications (Word, Excel, PowerPoint, Outlook).
• Experience of helpdesk ticketing/system support services.
• Yardi Data connect.
• Understanding of accounting principles.

Note - this is a summary of the main duties of this position. The Company reserves the right to require the role-holder to undertake such additional tasks or duties as may be within their capabilities and abide by all reasonable rules and instructions given by the Company.

Get Living Commitment

Diversity & Inclusion

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Health and Safety

Get Living is responsible for providing a safe and healthy environment for all employees, residents, commercial occupiers, service providers, and visitors who may be affected by its undertakings across its portfolio.

We are committed to continual improvement of performance, recognising the importance of investing in the health and welfare of our Employees by providing a physical and social working environment which is conducive to maintaining a healthy, fit and highly motivated workforce.

We encourage a positive health and safety culture by actively promoting occupational health and safety through the provision of information, training, instruction and supervision. Through ongoing consultation with employees, partners and suppliers everyone is enthusiastically involved in managing risk and ensuring that our sites are a safe place to live, work and visit.

ESG

Get Living is committed to leading and promoting ESG initiatives as well as identifying ways to improve sustainability goals.