Company Description
We’re Checkout.com – you might not know our name, but companies like eBay, ASOS, Klarna, Uber Eats, and Sony do. That moment when you check out online? We make it happen.
Checkout.com is where the world checks out. Our global network powers billions of transactions every year, making money move without making a fuss. We spent years perfecting a service most people will never notice. Because when digital payments just work, businesses grow, customers stay, and no one stops to think about why.
With 19 offices spanning six continents, we feel at home everywhere – but London is our HQ. Wherever our people work their magic, they’re fast-moving, performance-obsessed, and driven by being better every day. Ideal. Because a role here isn’t just another job; it’s a career-defining opportunity to build the future of fintech.
Job Description
We’re Checkout.com – you might not know our name, but companies like eBay, ASOS, Klarna, Uber Eats, and Sony do. That moment when you check out online? We make it happen.
Checkout.com is where the world checks out. Our global network powers billions of transactions every year, making money move without making a fuss. We spent years perfecting a service most people will never notice. Because when digital payments just work, businesses grow, customers stay, and no one stops to think about why.
With 19 offices spanning six continents, we feel at home everywhere – but London is our HQ. Wherever our people work their magic, they’re fast-moving, performance-obsessed, and driven by being better every day. Ideal. Because a role here isn’t just another job; it’s a career-defining opportunity to build the future of fintech.
Job Description
As a Zendesk Administrator at Checkout.com, you will be responsible for managing and optimising our support platform. The ideal candidate will be responsible for the configuration, administration, and overall functionality of Zendesk to ensure efficient and effective customer support operations. This role requires technical expertise, customer service experience, and the ability to collaborate with various cross-functional teams to enhance our customer support capabilities.
Requirements
- Zendesk configuration and administration, including creation and maintenance of user accounts, roles, permissions and workflows
- Configure and manage ticket forms, triggers, automation, macros and SLAs
- Monitor system performance and troubleshoot issues to ensure optimal performance
- Integrate Zendesk with other software and platforms (e.g. chat tools) to streamline operations
- Analyse data to identify trends, areas for improvement, and opportunities to enhance customer support
- Develop and update training materials, documentations and user guides
- Collaborate with customer support, IT, and other departments to understand business needs and implement solutions
- Propose and implement process improvements to enhance the efficiency and effectiveness of the support team.
- Ensure that Zendesk is configured and used in compliance with company policies and industry regulations
Qualifications
- Experience in a fast paced operations environment
- Strong analytical and problem-solving skills to troubleshoot issues and identify root causes
- Excellent verbal and written communication skills
- strong organisational skills with the ability to manage multiple tasks and projects simultaneously
- Strong understanding of ticketing system workflows and customer support processes
- Preferred experience as a Zendesk Administrator or in a similar role
- Zendesk Administration Certification (not essential but preferred)
Why join Checkout.com?
Accelerated growth
Grow faster here. You’ll take on real ownership, tackle meaningful challenges, and gain more hands-on experience in one year than most do in three. You’ll work alongside experts and decision-makers – your development won’t wait.
Real ownership from day one
Autonomy isn’t earned, it’s expected. You’re empowered to lead, take smart risks, and deliver outcomes that matter. While the bar is high, support is always within reach.
Momentum that matters
We operate at the pace of a startup, with the scale of a global business. You’ll feel it in our energy – how quickly we make decisions, solve problems, and rally around goals. It’s intense. It’s rewarding. And it’s never boring.
Built for balance
Yes, we move fast – but we move with intention. We’re creating a culture where high performance and well-being go hand in hand. You’ll be supported to grow at your own pace, with space to recharge when you need it.
A culture of innovation
Experiment boldly, learn quickly, and raise the bar – again and again. Innovation isn’t a buzzword here; it’s embedded in how we operate. From product design to internal processes, we challenge, iterate, and evolve.
Global belonging
You’ll join a diverse, collaborative team spanning continents. We share ambition, celebrate differences, and create space for everyone to contribute and succeed.
Bring your A-game! What we look for…
Relentless drive: We move fast, think big, and always raise the bar. Bring ambition, urgency, and the mindset to win. #AthleteMindset
Accountability for outcomes: You’ll be trusted to own bold goals – and deliver. Effort counts, but results matter. #BeTheOwner
Adaptability: Change is constant. If you thrive in ambiguity and grow through challenges, you’ll go far.
‘One team’ mentality: Collaboration is our edge. We share knowledge, support each other, and win together. #OneTeam
A growth mindset: Curiosity and feedback fuel your evolution. Keep learning, stay open, and improve every day. #BetterEveryday
Solutions over problems: We value action. If you bring ideas, challenge the status quo, and keep moving forward, you’ll fit right in.
Your whole self: We’re building a place where everyone belongs. Bring your perspective, your personality, and your passion.
Bring all of you to work
We create the conditions for high performers to thrive – through real ownership, fewer blockers, and work that makes a difference from day one.
Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity – and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Curious about what it’s like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us.
For a closer look at daily life at Checkout.com, follow us on LinkedIn and Instagram
