1st & 2nd Line Service Desk Analyst – Financial Services

CompanyNINE by SATIGO

LocationCity Of London, England, United Kingdom

Posted At3/8/2026

UK Visa Sponsorship Analytics

Analytics are greyed out due to low classification confidence (48.0%).

Occupation Type

IT user support technicians

Occupation Code Skill LevelMedium Skilled

Sponsorship Salary Threshold

£41,700 (£21.38 per hour)

Standard minimum applies

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Description

Financial Services experience is mandatory.

We’re supporting a global financial services organisation in the City of London that is looking to appoint an experienced 2nd Line Service Desk Analyst on a 12-month fixed-term contract.

This role sits within a mature, highly regulated IT environment supporting over 200 users across front-office, middle-office, and corporate functions. You’ll handle complex technical issues, act as an escalation point from 1st line, and work closely with infrastructure, security, and third-party vendors in a high-availability financial services setting.

Role:

Acting as an escalation point for complex 2nd line incidents and service requests
Diagnosing and resolving advanced desktop, application, and connectivity issues
Supporting a Microsoft-centric environment including Windows 11, Microsoft 365, Exchange, Outlook, Word, and Excel
Managing Active Directory (user accounts, groups, permissions, GPO exposure)
Device build, configuration, and deployment using SCCM

Supporting identity, access management, and security-driven processes in a regulated environment

Working closely with infrastructure, network, and security teams to resolve root causes

Managing incidents and requests through an ITIL-aligned service desk system (e.g. ServiceNow)

Supporting change management, asset management, and audit-driven IT processes

Providing high-quality onsite and remote support to senior stakeholders in a professional, calm manner

Requirement

Experience in a service desk or desktop support role with clear 2nd line exposure
Strong experience supporting Microsoft 365 and Windows environments
Solid hands-on knowledge of Active Directory and Exchange
Experience working with ticketing systems in ITIL-based environments
Good understanding of networking fundamentals (DNS, DHCP, VPNs, Wi-Fi)
Comfortable supporting users in a financial services or other highly regulated environment

Confident communicator able to deal with senior business users under pressure

Relevant certifications such as CompTIA A+, ITIL, or Microsoft certifications are beneficial but not essential.

Working pattern

Full-time, 12-month fixed-term contract
Monday–Friday core hours with flexibility for early/late shifts
Predominantly office-based (City of London)
Occasional out-of-hours or weekend support (TOIL provided)

Important notes

Full UK Right to Work required (no sponsorship now or in the future)
Immediate starters or short-notice candidates preferred

Apply directly or message me for a confidential discussion.