3rd Line Sevice Desk Engineer
LocationCity Of London, England, United Kingdom
Posted At2/6/2026
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (33.0%).
Occupation Type
Telecoms and related network installers and repairers
Occupation Code Skill LevelMedium Skilled
Sponsorship Salary Threshold
£41,700
(£21.38 per hour)
Standard minimum applies
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
Disclaimer: Hunt UK Visa Sponsors aggregates job listings from publicly available sources, such as search engines, to assist with your job hunting. We do not claim affiliation with Total IT Technology Solutions Ltd. For the most up-to-date job details, please visit the official website by clicking "Apply Now."
Description
Company Profile
Total IT is an award-winning technology services and systems integration business founded in 2006, with offices in Bedford, London, and Dubai. Weoperateat the intersection of IT, cyber security, networks, and smart building technology, supporting some of the largest and most complex commercial buildings in the United Kingdom, alongside a growing portfolio of international clients.
Role
With sustained growth, an exceptional client portfolio, and apeoplefirstculture, we combine technical excellence with a commitment to outstanding customer experience. As we evolve our security posture internally and for clients, this role is criticalforshaping and delivering a mature, modern cyber practice.Experience:
You will be a3rdlineservice desk engineerworking on ourCentralservicedesk. The service desks are managed byourService DeskManager.
Your role will be to provide3rdline technical support to some of our key clients. Tomaintainahigh degree ofclientserviceensuringresponses areaccurate.Asthe ultimateescalationpointfor our2ndline team, you willbe requiredtotake escalations,understand the problem,resolve,and perform root cause analysis.
Qualified To At Least One Of The Following
Total IT is an award-winning technology services and systems integration business founded in 2006, with offices in Bedford, London, and Dubai. Weoperateat the intersection of IT, cyber security, networks, and smart building technology, supporting some of the largest and most complex commercial buildings in the United Kingdom, alongside a growing portfolio of international clients.
Role
With sustained growth, an exceptional client portfolio, and apeoplefirstculture, we combine technical excellence with a commitment to outstanding customer experience. As we evolve our security posture internally and for clients, this role is criticalforshaping and delivering a mature, modern cyber practice.Experience:
You will be a3rdlineservice desk engineerworking on ourCentralservicedesk. The service desks are managed byourService DeskManager.
Your role will be to provide3rdline technical support to some of our key clients. Tomaintainahigh degree ofclientserviceensuringresponses areaccurate.Asthe ultimateescalationpointfor our2ndline team, you willbe requiredtotake escalations,understand the problem,resolve,and perform root cause analysis.
Qualified To At Least One Of The Following
Microsoft 365 Certified EndpointAdministratorAssociate
Microsoft 365 Certified Administrator Expert
Microsoft 365 Teams Administrator Associate
Microsoft 365 Certified Messaging Administrator Associate
Microsoft 365 Certified Modern Desktop AdministratorAssociate
Microsoft 365 Certified Teams Support Engineer Specialty
Overallresponsibly for the progression and effective resolution of all support cases receivedin accordance withour SLAs and KPIsand managing client accounts from a technical perspective.
Technical Skills Required
Windows Desktop (10,11),
Microsoft 365 Certified Administrator Expert
Microsoft 365 Teams Administrator Associate
Microsoft 365 Certified Messaging Administrator Associate
Microsoft 365 Certified Modern Desktop AdministratorAssociate
Microsoft 365 Certified Teams Support Engineer Specialty
Overallresponsibly for the progression and effective resolution of all support cases receivedin accordance withour SLAs and KPIsand managing client accounts from a technical perspective.
Technical Skills Required
Windows Desktop (10,11),
- Troubleshooting experience to an expert level
- Advanced Windows 10/11Desktop Administration
- Application and OS deployment
- Troubleshooting and experience to an expert level
- Expertknowledge of Active Directory, Group Policies, Terminal Services and DHCP, AD Domain services, MFAServerand SSO
- Backup configuration
- Expert knowledge of Microsoft 365administration
- ExpertinSharePointonline andteams'onlineadministration
- High level understandingofnetworking and troubleshooting
- Deepunderstanding of IP addresses, DNS and what makes up an IT network
- Diagnosing internet connection issues
- DiagnosingNetworkissuesand performingNetwork sitesurveys
- Site surveys for a range of technology applications across client sites as and whenrequired
You will be adedicated andexperiencedITSupportengineer with3+years experienceideallyworking for an MSP. Over the next 12 months we expect you to:
- Exceed our SLAs and ensure our30 minutecall back guarantee is maintained
- Achieve consistent 5 star on all Customer satisfaction surveys
- Take ownership of technical escalationand escalate to manufacturers support whenrequired
- Follow established escalation process for critical or high priority issues asidentifiedonsite
- Contribute to and improve internal knowledgebase, assets
- Refer to internal knowledgebase, assets, internal/external resources to provideaccuratesolution
- 28days annual leaveplus1additionaldayto be used 2 weeks either side of yourbirthday.
- Comprehensive private healthcare and wellness programs.
- A contributory pension scheme.
- Access to high-performance computing resources and a modern working environment.
- Professional development opportunities, including up to 10 days of relevant training per year.
- Stage 1:?Screening Interview with HR team via Microsoft Teams
- Stage 2:?Microsoft Teams Interview with Head of Operations
- Stage?3: Face to face with?our CEO & Head of Operations
- Stage?4 :A call with our?HR Manager?to run through a job offer, set?expectations?and confirm any outstanding questions.?
A recent team survey gives you an insight into the work life here at Total IT:
"Great people", "The atmosphere makes me want to come into work each day!"
Joining us on a technical role, expect a warm welcome, and to be treated fairly and professionally with top-up training to help you meet your own goals.
LNKD1_UKTJ