3rd Line Support Engineer
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About the Role
We are seeking an experienced 3rd Line Support Engineer to provide advanced technical support for infrastructure, systems, and network environments. In this role, you will handle complex technical issues, support system improvements, and work closely with 1st and 2nd line teams to ensure high service availability.
This position is suited for professionals with strong troubleshooting skills and experience working within enterprise or managed service environments.
Key Responsibilities
- Provide 3rd line technical support for complex infrastructure and system issues
- Troubleshoot and resolve escalated incidents from 1st and 2nd line support teams
- Maintain and support servers, networks, and cloud environments
- Perform system upgrades, patches, and maintenance activities
- Monitor system performance and identify opportunities for improvement
- Document solutions, processes, and technical procedures
- Collaborate with internal teams to deliver reliable IT services
Required Skills
- 5+ years of experience in IT support or infrastructure roles
Preferred Skills
- Experience supporting Azure or other cloud platforms
- Familiarity with PowerShell scripting
- Understanding of security best practices and system hardening
- Experience working in MSP or enterprise environments
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent practical experience
- Relevant certifications such as Microsoft, CompTIA, or VMware are a plus
What We Offer
- Opportunity to work with modern IT infrastructure and cloud technologies
Equal Opportunity Employer
We are committed to creating an inclusive workplace and encourage applicants from all backgrounds to apply.