[6895] Control Room Operator
CompanyNational Highways
Location
Newton-Le-Willows, England, United Kingdom
Employment TypeFull-time
Posted At5/1/2026
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (55.0%).
Occupation TypeEnergy plant operatives
Occupation Code Skill LevelMedium Skilled
Sponsorship Salary Threshold
£41,700
(£21.38 per hour)
Standard minimum applies
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
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Description
Your new role
As a Control Room Operator, you’ll be the first line of support when someone makes that crucial roadside call. Whether it's a breakdown, an accident, or an urgent road issue, you'll be the voice of reassurance, the problem-solver, and the one who mobilises the right teams to take action. From setting road signs and signals, to coordinating with emergency services and ensuring our road workers can safely carry out maintenance and upgrades - you’ll be at the heart of it all.
Every day in our Regional Operations Centre is different. It’s fast-paced, dynamic and incredibly rewarding. We take immense pride in our work, knowing that we’re connecting businesses, families, and communities across the country with passion and dedication.
We’re looking for people to join our diverse and energetic team to manage our road networks in the North West region, where you’ll be based at our Regional Operations Centre at Newton Le Willows.
Our Control Room Operator's operate 24/7, 365 days of the year, so our operators work 6 days on, 3 days off. Consisting of: 3 earlies (6am 2.26pm), 3 lates (2pm 10.26pm), 3 rest, 3 covers (can be any of these shifts), 3 nights (10pm 6.26am), 3 rest.
The starting salary for this role is up to £36,262.50 (made up of base salary plus 25% shift allowance) increasing to up to £37,762.50 (made up of base salary plus 25% shift allowance) after 9 months probation.
Want to find out more about our Control Rooms, take a look
What You’ll Be Doing
As a Control Room Operator, you’ll be the first line of support when someone makes that crucial roadside call. Whether it's a breakdown, an accident, or an urgent road issue, you'll be the voice of reassurance, the problem-solver, and the one who mobilises the right teams to take action. From setting road signs and signals, to coordinating with emergency services and ensuring our road workers can safely carry out maintenance and upgrades - you’ll be at the heart of it all.
Every day in our Regional Operations Centre is different. It’s fast-paced, dynamic and incredibly rewarding. We take immense pride in our work, knowing that we’re connecting businesses, families, and communities across the country with passion and dedication.
We’re looking for people to join our diverse and energetic team to manage our road networks in the North West region, where you’ll be based at our Regional Operations Centre at Newton Le Willows.
Our Control Room Operator's operate 24/7, 365 days of the year, so our operators work 6 days on, 3 days off. Consisting of: 3 earlies (6am 2.26pm), 3 lates (2pm 10.26pm), 3 rest, 3 covers (can be any of these shifts), 3 nights (10pm 6.26am), 3 rest.
The starting salary for this role is up to £36,262.50 (made up of base salary plus 25% shift allowance) increasing to up to £37,762.50 (made up of base salary plus 25% shift allowance) after 9 months probation.
Want to find out more about our Control Rooms, take a look
What You’ll Be Doing
- Monitoring live traffic conditions, using a range of tools and technologies, such as CCTV cameras, traffic sensors, and real-time data feeds, to keep an eye on traffic flow, congestion, and incidents.
- Incident management, when an incident occurs, such as an accident, breakdown, or severe weather event, ROC operators are among the first to respond. You’ll coordinate the immediate response, which might involve dispatching traffic officers, alerting emergency services, or setting up road closures and diversions.
We are looking for people who are great communicators and proficient problem-solvers. If you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it then you’ll be a great fit for our organisation.
Some skills and requirements we are looking for include;
- Decision-making and problem-solving skills
- Excellent communication skills and telephone manner
- Ability to work calmly under pressure
- Comfortable with technology and able to quickly learn new systems
- A high level of typing proficiency
- GCSE Maths and English (Grade C/4 or above), or equivalent. However, if you do not have these qualifications, please do still apply, as we’re likely to accept applicants who have relevant work experience or similar level qualifications.
- Prepared to work shifts as part of a 24/7 cover.
Operations is at the heart of keeping the strategic road network moving and ensuring our customers get the best possible experience when using our roads.
We address over 39,000 customer enquiries every month, plan and deliver all maintenance activities on the network, drive efficiencies and improvements across our systems and roads, and respond to incidents across 4,500 miles of motorways and major A-roads that we manage. All to make sure National Highways customers have safer, smoother, and more reliable journeys.
- Please note, the advert may close ahead of the deadline if we receive a large number of applications.