Access Management Officer
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This role is to provide an efficient and effective account management service to end users, including processing of access applications, and troubleshooting access related issues.
This role requires close liaison with System managers regarding the access granted on their systems and with regard to streamlining the processes involved.
The post holder will also be required to work as a Registration Authority Agent granting access to national NHS applications. Duties include supervision of junior staff as and when required to meet peaks in demand for access changes
Job description
For further details with regard to this vacancy opportunity, please see the attached Job Description and Person Specification.
We reserve the right to close the advert early in the event of high levels of interest. Therefore, early applications are encouraged.
Please note that, in line with UKVI regulations, this vacancy does not meet the eligibility criteria for sponsorship under the Skilled Worker Visa route. As a result, we are unable to issue a Certificate of Sponsorship for this position.
We remain committed to fair and equal recruitment practices and encourage applications from all suitably qualified candidates who have the right to work in the UK.
Person specification
Application Completion
Essential
- ALL sections of application form FULLY completed
Education/ Qualifications
Essential
- GCSEs (or equivalent) in English and Maths or equivalent relevant experience
- Level 4 qualification (e.g. Diploma, Certificate, or equivalent) in IT, Digital, Business Administration, Information Security, or a related field OR equivalent relevant experience
Desirable
- Qualification in IT, Information Security, Digital, or related discipline
- Formal training in Registration Authority, Smartcards, Identity Management, or IT Security
Knowledge, Training & Experience
Essential
- Experience working in an access management, IT support, service desk, or digital administration role
- Experience of managing user access, security permissions, or system accounts
- Understanding of information governance, data protection, and confidentiality requirements
- Experience using IT systems, databases, and Microsoft Office applications (Word, Excel, Outlook, Teams)
- Ability to follow policies, procedures, and national guidance to maintain secure system access
Desirable
- Experience working within the NHS or a large complex organisation
- Experience acting as a Registration Authority Agent or using NHS Identity / Smartcard systems
- Experience of auditing, reporting, or maintaining access records and documentation
Communication and Interpersonal Skills
Essential
- Ability to communicate technical and procedural information clearly to non-technical users
- Good verbal and written communication skills
- Strong customer service skills and ability to manage enquiries professionally
- Ability to work collaboratively with IT teams, HR teams, managers, and system users
- Ability to provide guidance and support to junior staff or colleagues
Desirable
- Experience delivering training, guidance, or briefings on system access processes
Special Attributes and other
Essential
- Organised and able to manage competing priorities
- Attention to detail and commitment to accuracy
- Ability to work independently and as part of a team
- Proactive and solution focused approach
- Flexible and adaptable to changing workloads and priorities
Desirable
- Interest in digital systems, information security, and service improvement
Other Requirements
Essential
- Ability to plan, organise, and prioritise workload to meet service deadlines
- Willingness to undertake mandatory training and participate in appraisal and development processes
- Awareness of and adherence to Information Governance, GDPR, and Trust policies
- Willingness to travel between sites to support service delivery, if required.
About the employer
The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.
Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.
Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.
As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.
We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.