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About us
Force24 is one of the fastest-growing marketing automation platforms in the UK, helping ambitious marketing teams drive smarter engagement, stronger ROI and measurable business growth. As we continue to scale, we are looking for an experienced Account Director to join our Customer Success team at an exciting stage in our journey. This is a pivotal role focused on ensuring our customers succeed, stay and grow with us.
About the role
As Account Director, you will manage a portfolio of strategic key accounts, acting as the primary point of contact and trusted advisor for your clients.
Your core objective is to ensure customers achieve their business and marketing goals using the Force24 platform, driving adoption, increasing value realisation, strengthening engagement and securing long-term retention.
You will lead all business reviews, proactively identify ARR expansion and project-based growth opportunities, and oversee the successful delivery of initiatives across your accounts. You will act as the voice and advocate of your clients internally, ensuring their objectives are clearly represented and aligned with internal teams.
This role requires a balance of customer-centric thinking and commercial development, ensuring clients are advocates, achieving measurable value, and investing further in solutions that support their continued success.
Key Responsibilities
Customer Success & Retention
Business Reviews & Strategic Planning
Commercial Growth
Client Advocacy & Project Oversight
Collaboration & Continuous Improvement
What You’ll Bring
This role is based from our Leeds office, with flexible working available. The salary for this role is competitive, ranging from £45k-£60k negotiable depending on experience.