Account Director
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Account Director | Fuel Learning | Hybrid: Swadlincote
Job Title: Account Director
Contract type: Full Time and Permanent
Reporting to: Sales and Marketing Manager
Responsible for: Building and maintaining customer relationships and growing business.
Main Purpose
- Maintain and Develop customer relationships.
- Grow revenue by finding new opportunities and adding services and products.
- Identify new potential customers and stakeholders within the client account.
- Day to day management and oversight of account activity.
Key responsibilities
- Be the first point of contact for clients both new and existing.
- Ensure that new and ongoing requests are handled within a suitable time frame.
- Take control of key decisions in the account and communicate clearly to the business.
- Manage the relationship with the client and Programme Manager during the implementation of the programme/project.
- Ensure forecasted work is realised within expected time frames.
- Deliver quarterly sales objectives through repeat business, fulfilment of forecasted work and nurturing of relationships to win new opportunities.
- Monitor and record accurate data relating to sales and accounts.
- Be responsible for growth of client portfolio.
- Effectively brief programme and events to ensure Program Manager is fully equipped to implement and mobilise solution plans and development.
- Deliver and coordinate clear and accurate client and project briefs through Monday.com.
- Be the connection between Fuel and the customer, escalating important questions and handling and actioning questions or issues with resource planning, feedback, and continuous improvement measures.
Skills and Knowledge
- Keen understanding of the customer and their requirements.
- Knowledge of Fuel values and principles in the delivery of World Class Operational service.
- Competence in the use of digital project management software (Monday.com)
- Competence in digital administration and organisation tools and databases such as MS Office, Fuel Hub LMS.
- Excellent Analytical and problem-solving skills.
- Strong attention to detail.
- Ability to manage multiple projects concurrently, knowing how to prioritise time and activities.
- Effective communication skills: ensuring all correspondence has good grammar, punctuation and conveys information simply and clearly.
What We Offer
- Competitive salary between £50,000 - £65,000
- 33 days annual leave (inc bank holidays and extended Christmas break).
- A supportive and collaborative culture focused on quality, service, and innovation
- Ongoing professional development and progression opportunities
We are an equal opportunities employer committed to fostering a diverse and inclusive workspace. We welcome applications from all qualified individuals regardless of race, colour, religion, gender, age, national origin, disability or any other protected characteristic.