Account Director
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Technology Account Director
Salary: £75,000 per annum, plus company benefits including a yearly bonus up to 10%
Location: Remote
Contract: Full Time, Permanent
Hours: 37.5 hours per week, Monday–Friday, 9:00–17:30 (1‑hour unpaid lunch)
Work model: Fully remote with occasional client site visits
About Williams Lea
Williams Lea is a global provider of tech‑enabled business and marketing services, helping clients transform operations through scalable 24/7 delivery models. Our approach combines deep expertise, AI‑enabled workflows, and a global delivery model to support clients in achieving strong business outcomes.
As part of RRD, Williams Lea operates in 20 countries across four continents with 15,000 employees.
Purpose of the Role
The Technology Account Director manages strategic client relationships and supports their cloud transformation journeys. This role blends cloud expertise with partnership building, communication, and commercial awareness.
You will:
Serve as a trusted advisor, supporting clients in shaping technology strategies that enable long‑term business outcomes.
Build and maintain senior stakeholder relationships, ensuring excellent service delivery and identifying opportunities for value‑adding services.
Translate complex cloud and digital concepts into clear, actionable insights for technical and non‑technical audiences.
Collaborate with technology, delivery, and commercial teams to ensure solutions are scalable, secure, cost‑effective, and aligned with client and organisational goals.
Key Responsibilities
Translate client objectives into cloud‑aligned technology strategies.
Oversee delivery across cloud architecture, migration, modernisation, and managed services.
Identify opportunities for service expansion and support multi‑year technology roadmaps.
Work closely with technical teams to ensure solution quality, alignment, and timely execution.
Provide insight on cloud trends, cost optimisation, security, and operational excellence.
Manage risks, escalations, and communication across client and internal stakeholders.
Prepare and deliver quarterly business reviews and long‑term account plans.
Represent Williams Lea at client governance boards, presenting strategy updates, KPIs, incident reports, and financial information.
Oversee security and compliance obligations including Cyber Essentials Plus, ISMS requirements, vulnerability management, and penetration testing.
Coordinate subcontractor and multi‑party supplier performance.
Key Competencies
Ability to develop and deliver multi‑year account strategies aligned to client and commercial objectives.
Strong knowledge of cloud platforms, architectures, and modernisation techniques.
Builds effective, long‑term relationships with senior stakeholders and manages complex priorities.
Experience identifying opportunities, preparing business cases, negotiating scope, and achieving account growth.
Communicates technical topics clearly to non‑technical audiences, using data and insight to support decision‑making.
Ensures high-quality delivery through strong governance, risk management, and escalation handling.
Works effectively across global, cross‑functional teams.
Maintains awareness of emerging cloud, security, and AI trends.
Represents the organisation in formal governance settings and ensures KPI, risk, compliance, and financial reporting commitments are met.
Person Specification & Requirements
Proven experience managing enterprise technology accounts.
Strong knowledge of major cloud platforms (AWS, Azure, Google Cloud), including cloud financial management.
Ability to communicate complex technical concepts in an accessible way.
Experience leading cross‑functional teams through cloud transformation initiatives.
Skilled in negotiation, presenting information, and building stakeholder relationships.
Knowledge of security governance including Cyber Essentials Plus, ISMS or equivalent.
8+ years in account management or technology‑focused client‑facing roles.
Background in consulting, cloud solutions, or digital transformation (public sector experience advantageous).
Track record of delivering cloud programmes and achieving revenue growth.
Familiarity with formal service management frameworks (e.g., ITIL).
Using AI in your application
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To keep things fair, please don’t use AI to invent or exaggerate achievements, complete assessments (unless we say it’s allowed), or to generate live interview answers.
Rewards and Benefits
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:
• 25 days holiday, plus bank holidays(pro-rata for part time or fixed term roles)
• Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
• Life Assurance
• Private Medical Insurance
• Dental Insurance
• Health Assessments
• Cycle-to-work scheme
• Discounted gym memberships
• Referral Scheme
You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!
Equality and Diversity
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at careersatWL@williamslea.com(we do not accept applications to this email address).
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