Account Executive - 12 Month Fixed-Term Contract
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (31.0%).
Occupation Type
Advertising and marketing associate professionals
Occupation Code Skill LevelMedium Skilled
Sponsorship Salary Threshold
£41,700
(£21.38 per hour)
Standard minimum applies
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Description
It's Everyone's Stadium
We're looking for an enthusiastic and people‑focused Account Executive to join our Experience By Wembley (EBW) team at the iconic Wembley Stadium. In this role, you'll build and develop relationships with our members, delivering an exceptional membership service with an authentic and professional approach across all touch points. You'll also play a key part in identifying opportunities to enhance our value proposition, strengthen member retention, and support revenue growth as you develop your skills in account management.
This role is a 12-month Fixed-Term contract. Some evening and weekend work will be required during event days.
What will you be doing?
We're looking for an enthusiastic and people‑focused Account Executive to join our Experience By Wembley (EBW) team at the iconic Wembley Stadium. In this role, you'll build and develop relationships with our members, delivering an exceptional membership service with an authentic and professional approach across all touch points. You'll also play a key part in identifying opportunities to enhance our value proposition, strengthen member retention, and support revenue growth as you develop your skills in account management.
This role is a 12-month Fixed-Term contract. Some evening and weekend work will be required during event days.
What will you be doing?
- Ensure that the membership services and retention strategy is delivered by owning and building excellent account management relationships with potential and existing EBW members.
- Ensure annual satisfaction and renewal targets are achieved.
- Ensure existing and potential EBW members receive a consistently excellent level of customer service in all interactions and that commitments are met and expectations exceeded.
What are we looking for?
Essential for the role:
We are committed to ensuring everyone can flourish in their roles. To achieve this, we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English Football. We are also delighted to offer a world-class, Elite Performance Centre, St. George's Park in Staffordshire, which is an exceptional setting to develop and inspire high-performing England teams and leaders.
We pride ourselves on offering a competitive salary as well as great opportunities to develop and grow in your role. But that is not all; we also have a range of exciting benefits, some of which can be found below:
Essential for the role:
- Proven experience and success in a fast-paced account management environment.
- Ambitious and driven to exceed service and retention KPI's and deliver performance beyond targets.
- Ability to deliver exceptional customer service and retain a professional approach in all situations.
- Excellent communication, networking and influencing skills with a clear, purposeful, and professional approach.
- Ability to multi-task.
- Excellent time management, organizational and follow up skills.
- Experience in sports, events or corporate hospitality account management environments.
- Proactive problem solver.
- High level of numeracy.
We are committed to ensuring everyone can flourish in their roles. To achieve this, we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English Football. We are also delighted to offer a world-class, Elite Performance Centre, St. George's Park in Staffordshire, which is an exceptional setting to develop and inspire high-performing England teams and leaders.
We pride ourselves on offering a competitive salary as well as great opportunities to develop and grow in your role. But that is not all; we also have a range of exciting benefits, some of which can be found below:
- Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season, encourages you to connect and learn with your colleagues and look after your mental health and well-being.
Currently, we are working within a hybrid working model whereby the expectation is to work from your contractual location for part of the week, and as and when required by the team. The remaining days can be worked remotely. We will continue to monitor this model, and it may be adjusted in future if deemed necessary. The contractual location of this role can be found on the FA Careers page.
We are a diverse workplace, aspiring to represent football across the country. The Football Association actively promotes inclusion and diversity, encouraging you to be the best version of yourself at work.
We welcome applications from everyone and are proud to be an equal opportunities employer. If you have any particular requirements in respect of the recruitment or interview process, please mention this during your application.
As part of the FA's commitment to ensuring a safe environment for everyone in football, every employee will be requir
ed to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance