Account Executive - Campus Services - 97863Z26 - Grade 5
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (32.0%).
Occupation Type
Advertising and marketing associate professionals
Occupation Code Skill LevelMedium Skilled
Sponsorship Salary Threshold
£41,700
(£21.38 per hour)
Standard minimum applies
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Description
Job Description
Position Details
Campus Services
Location: University of Birmingham, Edgbaston, Birmingham UK
Full time starting salary is normally in the range £29,647 to £31,460, with potential progression once in post to £35,388
Grade: 5
Full Time, Fixed Term contract up to August 2027
Closing date: 25th March 2026
This role is also open as an internal secondment opportunity which would need to be agreed by your current line manager.
Our offer to you
People are at the heart of what we are and do.
The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.
We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential. With almost 5,000 professional services jobs in a wide-range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University.
We believe there is no such thing as a typical member of staff and
Position Details
Campus Services
Location: University of Birmingham, Edgbaston, Birmingham UK
Full time starting salary is normally in the range £29,647 to £31,460, with potential progression once in post to £35,388
Grade: 5
Full Time, Fixed Term contract up to August 2027
Closing date: 25th March 2026
This role is also open as an internal secondment opportunity which would need to be agreed by your current line manager.
Our offer to you
People are at the heart of what we are and do.
The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.
We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential. With almost 5,000 professional services jobs in a wide-range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University.
We believe there is no such thing as a typical member of staff and
that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.
Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries.
The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum and botanical gardens.
Find out more about the benefits of working for the University of Birmingham
Background
Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries.
The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum and botanical gardens.
Find out more about the benefits of working for the University of Birmingham
Background
Campus Service is responsible for a very large range of services within the University including student accommodation, catering, Sport and Fitness, cleaning and waste management, conferences and events, delivering the University’s post, day nurseries, security and emergency response, Winterbourne House & Garden.
The Account Executive post sits within the Conferences & events (C&e) team that resides within Venues and Events, Campus Services. C&e sells and delivers a vast number of conferences and events to underpin academic work, support the student experience and drive additional income. As with any commercial revenue generating department within a university, C&e seeks to strike a balance between enhancing the student and staff experience and ensuring a financial return to the University.
Role Summary
The post holder is the key point of contact between C&e and its clients: answering queries, offering advice, and introducing new products and services. The post holder will foster long-term relationships with clients, strive to understand their goals and provide an exceptional customer experience. Nurturing strategic relationships with key accounts to identify the best opportunities for growth and service is key.
The Account Executive will manage, grow, and renew customer accounts, but will also be expected to identify new opportunities and to upsell services. Attention to detail is important as we expect you
The Account Executive post sits within the Conferences & events (C&e) team that resides within Venues and Events, Campus Services. C&e sells and delivers a vast number of conferences and events to underpin academic work, support the student experience and drive additional income. As with any commercial revenue generating department within a university, C&e seeks to strike a balance between enhancing the student and staff experience and ensuring a financial return to the University.
Role Summary
The post holder is the key point of contact between C&e and its clients: answering queries, offering advice, and introducing new products and services. The post holder will foster long-term relationships with clients, strive to understand their goals and provide an exceptional customer experience. Nurturing strategic relationships with key accounts to identify the best opportunities for growth and service is key.
The Account Executive will manage, grow, and renew customer accounts, but will also be expected to identify new opportunities and to upsell services. Attention to detail is important as we expect you
to ensure all our customers receive a high-quality experience. Documenting all client details accurately on the booking system is essential, as this will ensure we are able to build and maintain up to date client records.
The post holder will liaise closely with the Event Management team to ensure that the client’s requirements are understood and that events are delivered successfully.
The Account Executive is the first point of call for incoming enquiries and will be expected to stay on top of enquiries. The individual is responsible for his or her own workload and will schedule follow up phone calls with clients accordingly. Customer service skills are a necessity as we take great pride in our high level of delivering customer excellence.
Main Duties
The post holder will liaise closely with the Event Management team to ensure that the client’s requirements are understood and that events are delivered successfully.
The Account Executive is the first point of call for incoming enquiries and will be expected to stay on top of enquiries. The individual is responsible for his or her own workload and will schedule follow up phone calls with clients accordingly. Customer service skills are a necessity as we take great pride in our high level of delivering customer excellence.
Main Duties
- You will be responsible for the full range of duties relating to sales including:
- full ownership of designated accounts including negotiations;
- developing an in-depth understanding of customers’ needs in order to produce outline proposals;
- dealing with incoming sales enquiries and ensure they are captured appropriately on bespoke software;
- following up on sales leads promptly by cold calling or otherwise reaching out to prospects;
- You will contribute to more general management in the department by:
- supporting managers in promoting sustainability, including supporting ISO20121 (sustainable events)
- monitoring service standards and working with internal customers to ensure these are adhered to;
- providing support for events and other designated activities;
- taking responsibility for allocated elements of health and safety implementation
- Supports equality and values diversity, moderates own behaviour to avoid unfair discriminatory impact or bias on others
- Any other duties as may reasonably be expected by the relevant manager.
- Educated to A level standard, or equivalent level 3 qualification such as a level 3 NVQ, or level 3 national diploma or relevant work experience evidencing the skills and ability to undertake the role.
- Minimum of grade C in Mathematics and English at GCSE or equivalent level 2 qualifications.
- Previous relevant experience of working in a finance or sales team.
View our staff values and behaviours here
Use of AI in applications: We want to understand your genuine interest in the role and for the written elements of your application to accurately reflect your own communication style. Applications that rely too heavily on AI tools can appear generic and lack the detail we need to assess your skills and experience. Such applications will unlikely be progressed to interview.
We believe there is no such thing as a 'typical' member of University of Birmingham staff and that diversity in its many forms is a strength that underpins the exchange of ideas, innovation and debate at the heart of University life. We are committed to proactively addressing the barriers experienced by some groups in our community and are proud to hold Athena SWAN, Race Equality Charter and Disability Confident accreditations. We have an Equality Diversity and Inclusion Centre that focuses on continuously improving the University as a fair and inclusive place to work where everyone has the opportunity to succeed. We are also committed to sustainability, which is a key part of our strategy. You can find out more about our work to create a fairer university for everyone
on our website .