Account Handler - Household & Residential Landlord Insurance
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Jaggi and Co are an Independent, award-winning Insurance Broker with longstanding client and Insurer relationships and access to Lloyds of London. We are a company where relationships, expertise, and exceptional service are at the heart of everything they do. Now part of the wider JMG Group who are a top 30 UK Broker, placing £350m+ Gross Written Premium annually.
We are looking for a motivated and detail-driven Household & Residential Landlord Account Handler to become a key part of their growing team.
In this role, you will work closely with a portfolio of valued clients, providing professional support across policy administration, renewals, new business opportunities and day-to-day account management.
This is a fantastic opportunity to build your career within a supportive business that combines strong market presence with the friendly, collaborative culture that only a family-run company can offer.
Key Skills Required:
- Working understanding of Household insurance policies to include bedroom rated and HNW requirements.
- Working understanding of Residential Landlords covers and associated requirements
- Knowledge of underwriting terms, policy wording, and coverage limits
- Ability to process mid-term adjustments, renewals, and claims queries
- Investigation skills to resolve policy issues and coverage gaps
- Clear communication with clients, brokers, and insurers; thinking pro-actively about risk and protection for the client
- Ability to explain complex policy details in simple terms
- Professional email and phone etiquette
- Strong listening skills to understand client needs
- Keeping track of deadlines (renewals, endorsements, documentation)
- Professional and trustworthy
- Team Player but able to work independently
Computer & keyboard skills:
- Navigation of standard office PC Systems
- Essential working knowledge of Microsoft Word and Excel
- Working knowledge of insurer platforms systems. Use of Open GI(MISYS) would be beneficial
- Accurate data entry and documentation of customer information in line with Industry and FCA regulations and GDPR
Salary, Benefits & Hours:
- Generous salary (depending on experience)
- Monday to Friday 8.30am to 5.30pm
- Parking Onsite
- 28 days holiday
- Pension
- Learning & Development Support