Account Manager

About Blackhawk Network

At Blackhawk Network (BHN), we’re shaping the future of branded payments - powering reward, incentive, and loyalty solutions across 28 countries and 400,000+ consumer touchpoints. From digital gift cards and eGifts to global employee rewards and customer acquisition tools, our platforms deliver meaningful value to clients and their customers alike.

Learn more at BHN.com

Overview

Contract: Permanent

Workplace: Hybrid – 2 days in Hemel Hempstead Office

Hours: 35

Reports to: Sr. Manager, Strategic Relationships

As an Account Manager III within the UK Retail team, you’ll own and grow one of Blackhawk’s key retail partnerships, driving performance across both our own brands and third‑party gift card offerings.

You’ll lead end‑to‑end account performance, identifying commercial growth opportunities and managing budgeting, forecasting, contract negotiations, planogram optimisation, and the launch of new physical and digital products - working closely with cross‑functional teams to deliver measurable results.

Responsibilities

Account Management (50%)

• Build, grow, and maintain strong relationships with a key retail partner, acting as the main point of contact
• Own commercial performance, including sales and profit forecasting, analysis, and opportunity identification
• Analyse weekly and monthly sales and profit results, providing insights and recommendations
• Support contract renewals, business negotiations, and quarterly business reviews
• Lead client‑facing aspects of internal and external projects, ensuring alignment across stakeholders
  
  

Operations (50%)

• Manage all operational activities for the key retail account, ensuring smooth day‑to‑day execution
• Lead the launch of new physical and digital gift card products end‑to‑end

Develop, implement, and optimise planograms, monitoring performance and analysing results

Liaise with cross‑functional teams (Commercial Product, IT, Product Implementation, Operations, and Finance) to deliver initiatives effectively

Build regional gift card market expertise, monitoring competitor activity and market trends

Qualifications

• Experience working in a highly commercial environment, ideally within retail or a customer‑facing setting
• Strong interpersonal and relationship‑building skills, with the ability to influence and build credibility across all levels of the business, including senior stakeholders
• Excellent analytical and presentation skills, with advanced Excel capability and confidence manipulating data sets
• Proven ability to manage multiple priorities, bring structure to daily workflows, and drive outcomes across cross‑functional teams
• Strong negotiation skills, with the ability to discuss and agree contractual terms with partners
• A proactive, positive mindset with a strong sense of ownership, accountability, and problem‑solving ability; comfortable using the Microsoft Office suite and willing to travel if required
  
  

We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results. Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact – for our employees and the future of work.

Benefits

• Work-Life Balance: 25 days annual leave, birthday time off, and volunteering leave.
• Health & Well-being: Private medical insurance, employee assistance program, enhanced parental leave, and free eye tests.
• Financial Rewards: Group income protection, pension scheme, and exclusive discounts with our bYond/one4all cards.

Flexibility & Engagement: Hybrid working, office group activities, and support for physical and mental health.

Recognition: Participate in Flyers, our leading recognition program with financial rewards.

Candidate Journey At BHN

• Stage 1: Shortlisting of suitable candidates
• Stage 2: Screening Call
• Stage 3: Interview(s) with Hiring Manager(s)
• Stage 4: Feedback/Hired
  
  

Join us and be part of a company that’s shaping the future of branded payments. Apply today and take the next step in your career!