Account Manager
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Company Overview
CubeLogic is a leading provider of risk management solutions for the energy, commodities, and insurance sectors. We help clients navigate market challenges and maximise the value of our products and services through innovation and dedicated customer support.
Why This Role Matters
Our customers rely on CubeLogic to reduce risk and meet compliance obligations. As an Account Manager, you will be their trusted advisor, ensuring they get the full benefit from our Credit and Compliance solutions while building durable, reference‑worthy relationships.
Role Summary
You will own and grow key accounts across CubeLogic’s Credit and Compliance product offerings, with a clear mandate to prioritise retention and customer satisfaction whilst creating opportunities for upsell and crossell. This role is highly collaborative and commercial - partnering closely with Professional Services, Product Development, Support, Marketing, and Pre‑Sales to deliver outcomes that customers value and that expand CubeLogic’s footprint.
This is a hybrid role based at our brand new London Head Office, with an expectation of working onsite a minimum of 3 days per week (Tuesday, Wednesday and Thursday).
We are seeking a candidate who is passionate about building a career in tech sales and account management.
Key Responsibilities
- Account ownership & planning: Create and maintain robust Account Plans per allocated account; define objectives, stakeholders, risks, and growth paths (cross‑sell/upsell). Conduct Quarterly Business Reviews (QBRs).
- Customer advocacy & satisfaction: Serve as the voice of the customer; coordinate internally to ensure service excellence. Schedule Customer Satisfaction and Project Feedback surveys.
- Commercials & renewals: Prepare quotes, delivery dates, payment schedules, and arrange service installation. Review annual renewal quotes; monitor invoicing and follow up with Finance.
- Pipeline management & CRM hygiene: Maintain and update all assigned accounts and opportunities in the CRM with high data quality; ensure timely next steps and forecast accuracy.
Qualifications & Experience
- 1-3 years of experience in account management, customer success or a commercial role within software/SaaS.
- Bachelor's or master's degree in business, General Management, or related field - or equivalent practical experience.
- Demonstrated success meeting/exceeding objectives in account management or ideally Software /SaaS roles.
- Good communication, collaboration, negotiation, and presentation skills.
- Proven CRM experience with rigorous data discipline; comfortable with forecasting and renewal tracking.
Success Metrics (KPIs)
- Retention / Net Revenue Retention (NRR) and renewal rate across the managed portfolio.
- Account growth (expansion of ARR via cross‑sell/upsell) and attainment of target‑based commission goals.
- CSAT/NPS improvements and action‑plan completion from QBRs and surveys.
- CRM data quality and forecast accuracy (e.g., hygiene scorecards, activity SLAs).