Account Manager

Are you looking to work for an organisation with a real purpose – one where there is no limit to fresh ideas and discovering what’s next?

Join us at the Retail Trust.

As the industry’s charity, our cause is to create, hope and health and happiness for everyone in retail. Yes, that’s right, everyone. That’s more than three million retail colleagues and their families. And you can help to achieve that mission.

We’re on a journey of transformation, building on what our founders developed nearly 200 years ago and are moving at an astronomical pace. We’re looking for individuals who possess high energy and passion, and are all-in, collaborative and forward-thinking. The opportunity for personal and professional growth is momentous.

If you are interested in working for a dynamic organisation that has been voted as one of The Sunday Times Best Places To Work for three years in a row, we want to hear from you!

Permanent

£30,000 - £32,000 plus commission

Full time – 35 hours per week

Hybrid - home based with regular travel to client sites and our London Hub

As our new Account Manager, you’ll play a pivotal role in strengthening relationships with our partners, driving engagement with our wellbeing services, and ensuring our clients feel supported, valued and empowered.

This is a fantastic opportunity for a commercially driven, people-focused account manager who thrives in a fast-paced environment and wants to make a meaningful impact across the retail sector.

You’ll manage a portfolio of key accounts, building deep, trusted relationships and ensuring our wellbeing services are fully embedded across each organisation. A typical day might include:

• Creating strategic account plans to retain, grow and upsell services
• Delivering engaging training sessions and presenting at client events
• Developing tailored engagement strategies to reach diverse audiences
• Spotting opportunities to support subsidiaries and partner networks
• Identifying risks and implementing plans to protect and strengthen accounts
• Reporting usage trends, insights and feedback to drive service improvements
• Working collaboratively with business development, marketing, L&D, finance and other internal teams.

You’ll be the face of Retail Trust for your accounts, living our values, championing our services and consistently exceeding KPIs.

Requirements

• Proven experience managing and growing B2B accounts
• Background in wellbeing, healthcare or EAP services (advantageous)
• Strong consultative selling skills with a subscription-based sales background
• Confident presenting to senior stakeholders and large groups
• Skilled at uncovering client needs and delivering compelling value propositions
• Commercially sharp, data-savvy and able to think on your feet
• Highly organised with excellent time management and CRM discipline
• Comfortable working autonomously in a fast-paced environment.

Experience & personal traits

• Minimum two years’ B2B solution-based sales experience
• Emotionally intelligent, curious and proactive
• Passionate about supporting the retail industry
• Ambitious, competitive and driven by continuous learning
• A natural networker who builds rapport effortlessly.

Other information

We look after you by providing you with:

• A pension scheme of up to 9% employer contributions.
• Market-leading wellbeing and perks package which includes:
• Life assurance of four times your salary.
• A health cash plan, allowing you to claim back on the cost of a number of services such as optical, dental and medical.
• Access to a confidential free counselling and support phoneline.
• The day off to celebrate your birthday including a £20 voucher to spend.
• Enhanced family friendly benefits including up to ten days compassionate leave per year, three months full maternity pay, and two weeks full paternity pay.
• Additional days of leave for wellbeing, volunteering and personal development.

If you are interested in working for a dynamic organisation that transforms lives for good, we want to hear from you.