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Job title: Account Manager - Client Solutions
Location: Hybrid role can be based from any of our Manchester, Leeds or Reading offices
Hours: Monday to Friday, 37.5 hours per week
Salary: Competitive salary + Bonus Scheme
About BCN:
At BCN we unite people and technology to enable organisations to fly.
We believe people and organisations can achieve anything using technology to its full potential. Our role is to help them understand what is possible, implement in the right way and utilise their technology to achieve their ambitions. Which is why we put people front and centre – building client relationships for life and fostering a culture where our people thrive.
We are a leading managed IT services provider and technology consultant, specialising in delivering transformative technology solutions with industry-leading client experience across business, public sector and not for profit organisations. From cloud computing, cybersecurity, and data management to power app development, we are dedicated to pioneering technology with Microsoft innovation.
Guided by our 3 values of building relationships, client success and passion and dedication, we are on a mission to make BCN the most trusted tech partner in the UK today. The kind of company clients want to work with, and people want to work for.
We are delighted you are on this journey with us!
Focus of the role:
We are looking for an Account Manager to support our key clients. As an Account Manager you will play a crucial role in driving high levels of client satisfaction and retention. You will be responsible for managing existing accounts, with a particular focus on retaining and upselling into these accounts. Your aim will be to maintain long-term relationships with clients, understand their needs, and identify opportunities for additional value.
In addition to this, you will work alongside the existing sales team to handle client queries, quote for products and services, support the renewals process and provide assistance and cover to the sales team.
Whilst this role is primarily focused on retention and upsell, you will be managing clients that will be receptive to new sales and therefore there is an expectation to drive sales into these clients.
The progression opportunities are significant, and this role would provide a great route into the wider sales organisation.
If you enjoy coming up with effective solutions and working toward achieving goals, this job is right for you. You will use your communication skills to identify and address clients’ needs while representing BCN in a positive way. Previous client service experience will be an advantage. Ultimately, you will contribute to building profitable, long-term relationships with our clients to reach our business objectives.
Responsibilities:
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Person, Skills & Experience:
Why BCN?