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At Real Chemistry, making the world a healthier place isn’t just an aspiration—it’s our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries.
Our #LifeatRealChem culture is rooted in our people—we believe we are best together and are committed to excellence for both our clients and colleagues. Whether you're a seasoned professional or just starting your career, if you share our passion for healthcare and connection, we invite you to explore our opportunities.
Discover your purpose. Embrace innovation. Experience #LifeatRealChem.
Real Chemistry is looking for driven, savvy game changers who are ready to dive into the trenches and make an immediate impact. We are currently seeking an Account Manager with client services experience in healthcare. The position offers a great opportunity for an individual with a passion for healthcare to work with leading clients in the pharmaceutical, biotechnology, medical devices and health IT fields.
What You'll Do:
Responsible for exceptional client service and account management activities for 3-4 accounts
In collaboration with account associate, senior management and project management staff, drive flawless and timely project execution and high-touch client communications
Participates in development of clients’ marketing strategies and tactics; collaborates with multiple internal stakeholders to ensure consensus around tactics’ scope and approach
Support overall account development, resourcing fiscal performance and growth
Support day-to-day client contact in executing ad hoc requests and delivering planned activities and materials
Develop draft scope of works, contracts, presentations, creative briefs, PR and marketing materials and other internal/external communications
Ensure client feedback is gathered, understood and addressed as appropriate across deliverables and internally
Document status and otherwise communicate need-to-know information to all project stakeholders to ensure progression along critical path
Sets meetings, provides agendas and contact reports
Ability to run client calls or meetings independently
Manage account finances; must be able to track budget, raise invoices and POs
This position is a perfect fit for you if:
Our Company values – Best Together, Impact-Obsessed, Excellence Expected, Evolve Always and Accountability with an “I” – really speak to you.
You are adaptable, resilient, and OK with adjusting your scope, responsibilities, and focus as we grow. When things change, so do we. We’re always evolving.
You are proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data.
You are highly organized self-starter, able to work independently and under tight deadlines.
What You Should Have:
Highly organized with a mindfulness of deadlines, the ability to manage multiple tasks based on priorities and a strong attention to detail
Independent thinker confident in taking ownership of assets and material development, but a team player who enjoys collaboration
Professional presence, performs with a sense of urgency and with a client service orientation
Has confidence to manage upward when required; able to communicate with managers when deadlines will not be met or when issues are foreseeable
High energy, able to effectively operate in fast-paced, growing and evolving environment
Demonstrated strong work ethic, with a track record of following through on client requests and with high-quality deliverables on schedule and on budget
Has good understanding of social media vehicles and is comfortable managing and drafting communications around them
Strong written and oral communication and presentations skills
Good management of Microsoft Office tools (PowerPoint, Word, Excel) – particularly PowerPoint
Excellent business communication ability including informal/formal presentation and writing skills; this includes confident public speaking both internally and externally with clients, vendors, and affiliates
Ability to mentor junior staff and delegate accordingly in order to achieve project deadlines
Able to communicate with managers when deadlines will not be met
Able to devise and articulate solutions to problems on an ongoing basis
Able to clearly communicate project updates, scopes and recommendations to clients
Ability to develop project scopes and client and vendor contracts
Demonstrated experience with media monitoring, research and taking on projects with limited supervision
BA or equivalent work experience required
Real Chemistry is proud to be Great Place to Work® certified; check out what our people shared about our culture and workplace on our Great Places to Work Profile here
We believe we can do our best when feeling our best, which is why we’ve put together a benefits program designed to give you the support you and your family need at every stage of life. Real Chemistry offers a comprehensive benefit program and perks, tailored to your region. Globally, this includes offices in our key markets with free snacks to keep you running all day long, generous holiday and paid time off, options for private medical, dental, and vison plans, and support in saving for the future. Other perks include mental wellness coaching and support and access to more than 13,000 online classes with LinkedIn Learning. Learn more about our great benefits and perks and search specific offerings in your region at: www.realchemistrybenefits.com.
Working with Real HART: Since the pandemic, we have adapted to how our people told us they want to work. We have office locations in cities in the US, UK, and Europe with many employees and clients that serve as hubs where and when they need us. For employees who are within an hour of one of our offices, we expect attendance in the office two days per week, either at a Real Chemistry office or onsite with clients. We are also actively opening new office locations, so if one opens near you, our Real HART policy will apply. We are not looking for attendance for the sake of attendance but believe that the opportunity to coordinate in-office team meetings, 1:1 meetings with managers, taking advantage of on-site learning, and connecting with client partners is a critical to delivering on our purpose of making healthcare what it should be.
Real Chemistry is an Equal Opportunity employer. We continually strive to build and sustain an inclusive and equitable work environment where our employees feel empowered to leverage all they bring from their personal lived experience and professional expertise, to make our team the best in the industry. We encourage motivated and qualified applicants to apply without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity/expression, ethnic or national origin, age, physical or mental disability, genetic information, marital information, or any other characteristic protected by federal, state, or local employment discrimination laws where Real Chemistry operates. Should you require accommodations throughout the interview process please let your recruiter know.
*Notice: Real Chemistry and its affiliates' names are being misused by scammers through messaging services, fake websites, and apps. Do not share personal or financial information or make payments to any unverified sources claiming to be connected to Real Chemistry. We are working to stop these unauthorized activities and protect our community. Read more here.