Account Manager - SMB (Small Medium Enterprise)

At MHR, our employees are central to our success and play a key role in helping customers achieve sustainable high performance. With a team of over 900 professionals, we work to make things flow smoothly, whether it's for large organisations or individual employees. As businesses face rapid changes in the world of work, our team is here to help them adapt and thrive. 

By focusing on the core needs of efficiency, productivity, growth, and impact, our employees use their expertise to deliver real solutions through our People and Finance platform. This system, which covers finance, HR, payroll, and learning, helps businesses run more smoothly and make better decisions in real time.

With over 40 years of experience behind us, MHR’s track record as a high-performance organisation is built on clear goals, a shared vision, and strong communication - all of which we pass on to our customers. 

MHR is more than just a place to work; it’s a platform for empowerment. Joining us means bringing innovation, technology, and teamwork seamlessly removes obstacles, enhances your skills, and allow you to focus on what’s most important to you- work that matters.

With us, you’ll grow, find your flow, and make a lasting difference in your career, your team, and your impact. 

Your Team

You’ll join a high-performing, commercially driven team focused on unlocking growth within our Small and Medium Business (SMB) customer base. Working cross-functionally with Sales, Customer Success, and Support, you’ll play a key role in strengthening customer partnerships and delivering long-term value. This is a collaborative environment where ideas are shared, success is celebrated, and everyone is aligned around one goal: helping our customers thrive while driving sustainable growth for MHR.

Your Career

This is a hands-on role designed for someone at the early stage of their sales journey. Whether you’re in your first or second position and ready to take on a more commercial focus. If you’ve developed experience in a customer-facing role and enjoy building relationships, understanding challenges, and identifying opportunities, this is your chance to take those skills into a sales environment. You’ll gain practical experience in driving commercial growth, while learning how to uncover customer needs, position the right solutions, and generate revenue through cross-sell and upsell opportunities. With support from experienced colleagues and direct exposure to customers, you’ll quickly build confidence, strengthen your sales capability, and progress your career.

Your Impact

As an SMB Account Manager, you’ll take ownership of your customer portfolio. Driving revenue growth, improving retention, and ensuring a high-quality customer experience. You’ll build strong, trusted relationships with key stakeholders, developing a deep understanding of their business and aligning MHR’s strategy to their long-term goals. Working closely with customers and internal teams, you’ll create and deliver value-led account plans, proactively identify opportunities, and drive pipeline through cross-sell and upsell activity. You’ll confidently engage senior stakeholders to progress and close deals, applying MEDDPIC principles to ensure consistency and predictability. Alongside leading regular Quarterly Business Reviews to demonstrate impact and unlock further growth, you’ll maintain high levels of customer satisfaction, resolve challenges in partnership with Customer Success and Support, and keep accurate Salesforce data to effectively manage pipeline, forecasting, and overall account health.

Benefits To Support You Personally And Professionally

Alongside the opportunity to work with an incredible team and express your individuality, we offer a range of personalised benefits including:

• Access to over 60 internal training courses, professional qualifications, and cross-departmental mentoring and coaching programs
• 24/7 access to a GP through Help at Hand for you and your family, confidential mental health support, and paid sick leave
• Ability to purchase or sell additional holiday days beyond 25 days and bank holidays
• Enhanced Family leave
• My MHRewards offering discounts at over 900 retailers
• Monthly employee recognition program and departmental awards
• Referral bonus scheme of up to £2,000
• Employee-led social events such as running clubs, football teams, book clubs, and bake-offs
• On-site subsidised restaurants offering a variety of fresh meals daily

Opt-in benefits schemes such as private medical insurance and dental coverage

We value the well-being, financial stability, and inclusivity of our employees, and strive to provide a supportive working environment.

At MHR, we’re completely committed to creating a supportive and inclusive workplace where all voices are heard, and everyone feels valued and supported.

Whatever your background, abilities and experiences, if you’re excited by this role we want to hear from you. If you require assistance for an interview, please let us know and we’ll make sure your needs are met when you arrive.

If we receive an exceptionally high volume of applications, we reserve the right to close this vacancy earlier than originally advertised.