Account Manager (UK & Ireland)

We are seeking a motivated and customer‑centric commercial professional to drive growth, strengthen partnerships, and represent Elekta’s full Oncology portfolio across their assigned territory. This role combines commercial strategy, customer insight, and hands‑on execution to help shape Elekta’s market presence and deliver outstanding customer experiences.

Commercial Objectives

• Identify and analyse business‑volume opportunities across your territory.
• Develop commercial action plans (validated by commercial management) and execute them to achieve defined business objectives.
• Qualify customer needs across the full Elekta portfolio, collaborating with internal experts to ensure tailored, high‑quality responses for each segment.
• Build and manage initiatives to grow recurring revenue—including upgrades on the installed base and service orders.
• Lead customer satisfaction efforts, coordinating responses and follow‑up actions with after‑sales service, project managers, and other stakeholders.
• Provide accurate figures during opportunity reviews and generate reliable External and Soft Radiotherapy forecasts.
• Maintain up‑to‑date forecasts, contacts, and competitor information in CLM.
  
  

Offers & Proposal Management

Technical Offers

• Use product and technical knowledge to shape strong commercial offers.
• Oversee the preparation of technical files with Product Management and monitor progress in CLM to ensure timely completion.
  
  

Financial Offers

• Take full ownership of quote creation and review in Oracle CPQ, ensuring compliance with pricing guidance from Marketing and Sales Management.
• Customer Visits & Market Engagement
• Maintain expert understanding of the installed base and decision‑makers in your territory.
• Conduct regular visits to customer sites to support maintenance, gather insights, monitor needs, and reinforce satisfaction.

Visit competitor installed bases to anticipate purchase decisions and document all visits in detailed reports shared with Sales and Marketing.

Marketing & Market Intelligence

• Participate in congresses and identify opportunities within the sector.
• Maintain up‑to‑date customer and prospect listings in CLM.
• Share customer expectations for RT/SRS solutions with Marketing.
• Analyse competitor offerings and strategies to support informed commercial decisions.
  
  

Operational Excellence

• Plan schedules at least two weeks in advance to optimise travel and customer coverage.
• Propose and support improvements to commercial processes.
• Ensure proper care and maintenance of all Elekta‑provided tools.
• Demonstrate Elekta values across all activities and responsibilities.
  
  

This is a home‑based role located in the south of England, offering flexibility while maintaining strong engagement with customers across the territory. The position requires regular travel to customer sites, competitor locations, and internal meetings, so the ideal candidate will be well‑situated to cover the region efficiently while working remotely as their primary base.