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Job Description
Admin Services Manager | Private Hospital | Full time | Permanent | Southampton
Spire Southampton Hospital is recruiting for an Admin Services Manager to be responsible for providing clear professional leadership of administration, customer facing and service functions throughout the hospital. The Patient Admin Manager will also ensure key stakeholders are fully supported across all administration, customer facing and service functions.
Spire Southampton Hospital offers world-class care, attracting patients from across the South of England and internationally. We deliver some of the best cardiac surgery results in the country. Our Critical Care department and multidisciplinary team offer you peace of mind for our wide range of treatments.
Duties And Responsibilities
- Provide clear leadership in the operation and delivery of all administration functions which includes In-Patient Bookings, Reception, and Clinical Reception ensuring they perform to the required commercial, corporate and professional standards; inspiring teams to provide world class customer service excellence
- Regularly monitor performance and taking appropriate action to meet financial targets and key performance indicators
- Develop strong and effective communication channels throughout administration departments by holding regular team meetings and promoting the correct Spire behaviours
- Responsible for the personnel management of the Administration team, including recruitment, training, enabling excellence, sickness recording, annual leave, health and safety and performance management including compliance with DES assessments and manual handling requirements
- Actively promote ongoing personal development within teams to ensure we have a skilled workforce who are up to date with any changes relating to their individual roles
- Develop, lead, and maintain a ‘one best way’ standard of customer service, ensuring high standards of customer service are consistently reviewed and achieved
- Constantly review performance of the administration services based on performance monitoring data feedback received from customers, including consultants and developing action plans for ongoing continuous improvement
- Where appropriate, leading on the investigation and response to formal complaints, including the reporting of adverse events
Who We're Looking For
- Track record of successful people and process management, ideally in a multi-functional environment
- Previous experience working in the healthcare industry or a similar customer orientated organisation
- Excellent interpersonal, communication and presentation skills, including listening and facilitation skills
- Ability to build relationships with all customer groups
Contract: Permanent
Hours: Full-time, 37.5 hours
Benefits
We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
- Free Bupa wellness screening
- Private medical insurance
- Life assurance
Our Values
We are extremely proud of our heritage in private healthcare and of our values as an organisation:
- Driving clinical excellence
- Doing the right thing
- Caring is our passion
- Keeping it simple
- Delivering on our promises
- Succeeding and celebrating together
Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
Closing Date: If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible.
For us, it's more than just treating patients; it's about looking after people.
About Us
At Spire Healthcare, caring is our passion. We have been putting patients at the heart of everything we do for over 25 years. We’re committed to looking after people, both patients and staff. We deliver high standards of care to our insured, self-pay and NHS patients across 39 hospitals and 33 clinics, medical centres and consulting rooms. Our successful business is led by an experienced and stable senior management team, we provide the highest quality of care through the latest medical technology, new facilities, and a focus on inspiring leadership and employee development.
We have achieved our market leading position because of our Purpose, which is to 'make a positive difference to people's lives through outstanding personalised care'. Everyone at Spire is aligned to this purpose, which underpins a culture of respect, inclusion, passion and collaboration across our business, enabling us to achieve more than 98% of our hospitals being rated ‘Good’ or ‘Outstanding’ by the Regulators; these are sector leading standards.
