Administration Assistant
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To provide comprehensive administration services to support all functions of the Breast Service To deliver an effective and timely service and to support patients and carers through the patient pathway. To support more complex pathway functions as required, with direct contact with clinical staff and other professionals within the local health economy.
The post holder will work closely with the Administrative and clinical team and will be required to undertake a wide range of tasks, including effective appointment booking, accurate data entry on the relevant clinical system, , scanning, uploading and processing of clinical information, liaising with patients and carers and assisting with queries, providing patients with letters and service information, and to follow Standard Operating Procedures (SOPs) to ensure that all other duties are carried out to a high professional standard whilst delivering a friendly, patient-centred service.
Main duties of the job
Daily management of own workload, seeking clarification from the Pathway Co-ordinator as required.
To undertake any other administrative duties which are appropriate for the banding, as requested by senior staff e.g ordering stock/equipment via e-procurement, receipt and distribution of goods deliveries, collating information for completion of positive returns/travel expense forms etc.
Regular monitoring of generic email accounts and taking appropriate action.
Attend regular team meetings and take minutes as necessary.
To be familiar and comply with Trust and departmental policies, procedures, protocols and guidelines.
To act as a responsible team member, reporting/solving problems as they arise.
To meet Trust requirements for statutory and mandatory training.
To participate in the annual appraisal process, undertaking any training required for the post holder to fully carry out their duties, or as identified in the Personal Development Plan (PDP).
To contribute to the control of risk and report identified issues immediately, using the Trust Incident reporting system for any incident, accident or near miss involving patients, service users, carers, staff, contractors or members of the public.
Person specification
Education/ Qualifications
Essential
- oGood level of general education (to at least GCSE level or equivalent) NVQ 3 in administration or equivalent experience
Knowledge & Experience
Essential
- oExperience in an administrative/clerical role
- oExperience in a patient focused or customer service role, preferably within health or social care
- oComputer literate with proficient use of office software including Microsoft Word and Excel oAccurate data entry and keyboard skills
- oExperience of working in a team
- oExperience in maintaining and updating databases
Skills, Abilities and Attributes
Essential
- oExcellent interpersonal skills, including verbal and written communication
- oExcellent telephone manner
- oAbility to deal sympathetically and sensitively as necessary to patient needs
HEART Values
Essential
- Demonstrate commitment to Trust HEART values - Honesty, Equity, Accountability, Respect, and Teamwork.
About the employer
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at: