Administration Support Officer

Our Occupational Therapy Specialist Services (OTSS) team have an exciting opportunity available for a highly motivated and organised individual to join our team on a permanent, part-time basis as an Admin Support Officer, providing a comprehensive administrative service to the clinical teams and management.

The successful applicant will be joining a proactive, friendly and supportive Occupational Therapy service, who have recently strengthened their service delivery model by integrating both physical and mental health specialist teams under the same leadership team.

You will work independently with opposite working days to our current admin support officer, ensuring full administrative cover throughout the working week, with a level of cross cover and peer support.

Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.

• Monitor referrals inboxes daily.
• Process referrals, adding to triage list and waiting lists.
• Act as first point of contact to patients, family, carers and external stakeholders, liaising mainly via telephone and email contact, face to face as required.

Use Trust Systems such as SystmOne, Therefore and Health Roster.

Order supplies via Trust Procurement System for the department as needed.

Minute meetings as required.

Secretarial support to management team.

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. We also care for people in their homes and provide services from facilities in local communities such as health centres. We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate. High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us. We have one of the most extensive patient experience programmes of any trust in England.

For further details / informal visits contact: Name: Louise Pocklington Job title: Occupational Therapist Email address: Louise.Pocklington@northumbria-healthcare.nhs.uk