Administrative Officer
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To work as part of a team to receive telephone calls from patients who wish to book appointments via The Central Administration and Booking team.
To support the Out of Hours service and the Urgent Community Response Team.
To provide admin support for several Community Services throughout the Trust.
To provide reception cover across various sites
Job description
The Central Administration and Booking service operates 7 days a week, 365 days a year 8am 8pm.
We provide call handling / reception and administrative support within the division. Staff are required to work closely with Management as well as associated clinicians to ensure patients wellbeing and experience is of the highest standard.
Person specification
Qualifications and professional training
Essential
- NVQ Level 2, GCSE Level or equivalent experience
- Demonstrable working knowledge of Microsoft packages including Word, Excel and Outlook
Experience and knowledge
Essential
- Previous experience of dealing with the public and taking telephone enquiries
- Experience of accurate data inputting
Desirable
- Experience using IT software - System 1
Skills and attributes
Essential
- Good oral and written communication skills with people from a wide variety of backgrounds
- Maintains discretion when handling sensitive information
Desirable
- Ability to work under pressure and meet tight deadlines
- Strong organisational skills to maintain accurate records and manage appointments
Personal qualities
Essential
- Compassionate
- Flexible
- Ability to use own initiative but also understands the need to seek advise when necessary
About the employer
Wirral Community Health and Care NHS Foundation Trust has been rated as Good by CQC (Dec 2023) with some outstanding areas.
As an aspiring outstanding Trust, we have numerous policies and procedures in place which provide standard organisational ways of working, in line with organisational objectives, relevant legislation and requirements. Policies allow for continuity and consistency within the Trust. Employees must abide by and adhere to all Wirral Community NHS Trust's policies, always.