Administrator - Pain Specialty Service

Job Overview

Join our Pain Services Administration Team

A fantastic opportunity has arisen to join the dedicated Pain Services administration team at the Royal United Hospitals Bath. In this varied and rewarding role, you will provide vital administrative support to both our national and local pain services, working with a wide range of patients, including adolescents and adults.

About You

We’re looking for someone who is organised, proactive and able to communicate confidently with patients and colleagues. Strong communication, organisational and time‑management skills are essential. While previous administration or customer‑facing experience is desirable, it is not essential — full training will be provided.

You will be working in a fast‑paced environment where no two days are the same, so you’ll need to be flexible, adaptable and able to use your initiative to manage changing priorities.

If you’re looking for a role where you can make a meaningful difference to patient care while developing your administrative skills, we would love to hear from you.

Main duties of the job

Responsibilities

As an Administrator within the Pain Specialty, you will play a key role in ensuring patients receive a smooth and high‑quality experience throughout their care pathway. Your responsibilities will include:

• Providing comprehensive administrative support, including responding to telephone and email enquiries, processing referrals and booking outpatient appointments.
• Coordinating inpatient activity, such as arranging residential programmes and booking clinic rooms.
• Working closely with clinicians to support efficient patient flow, meet waiting time standards and maintain an excellent level of patient experience.
• Registering patients on the Millennium system in a timely and accurate manner.
• Maintaining accurate records and monitoring patient pathways, ensuring compliance with the 18‑week RTT standards.
• Ordering items via the purchasing system, including stationery, equipment, accommodation, travel, course bookings and private patient invoicing.
• Maintaining activity data and records for the Pain Specialty.
• Attending and contributing to meetings across the service, including taking minutes when requested by your line manager.

Providing administrative cover across the Specialty and wider Directorate as required.

This is a varied and rewarding role where you will be an essential part of a supportive team, helping to deliver a gold‑standard service for our patients.

Working for our organisation

At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person-centred care we pride ourselves on.

We are proud to be in the top 20 best hospitals to work for in the country.

We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We’ve even got a pool!

We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we’re providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.

Detailed Job Description And Main Responsibilities

Please find attached to the vacancy a detailed person specification and job description for further information about this role.

Person specification

Qualifications

Essential criteria

• Excellent standard of English
  
  

Knowledge

Essential criteria

• 1 year customer service/administrator experience
  
  

Desirable criteria

• Previous healthcare administration experience
  
  

Knowledge

Essential criteria

• Experience of Word, Excel and clinical administrative systems
  
  

Please note - Due to recent changes in UK immigration and visa rules applicants who do not currently have the right to work in the UK may not be considered unless an alternative right to work solution can be provided. Candidates requiring sponsorship (or will need sponsorship at the end of a current visa e.g. those with graduate visa's) should review the eligibility criteria on the gov.uk website before applying: Prove your right to work to an employer: Overview - GOV.UK

Applicant requirements

You must have appropriate UK professional registration.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Pain Specialty Administrator JD (PDF, 296.9KB)

Join the RUH (PDF, 1.1MB)

Further details / informal visits contact

Name Tim Lane Job title Administration Manager Email address tim.lane@nhs.net Telephone number 01225 821411