Advice Engagement & Communications Manager
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Advice Engagement & Communications Manager
Belfast
Help strengthen the voice of the independent advice sector in Northern Ireland and support services that help people navigate benefits, debt and essential public services.
About Us
Advice NI is a registered charity that provides a range of free, independent advice services to the public, including benefits, personal and business debt advice, and other HMRC services.
We also support 65 member organisations across Northern Ireland in the delivery of high-quality advice services by working with them to enhance their standards and service delivery.
We act as a voice for the independent advice sector, offer a range of award-winning training schemes and campaign to improve the lives of people in Northern Ireland. work with partners and stakeholders to improve access to advice and support for people across Northern Ireland.
We are now looking for an Advice Engagement & Communications Manager to join us on a full-time, permanent basis.
The Benefits
- Salary of £36,648 - £38,223 per annum, permanent, subject to funding
- Generous annual leave entitlement
- Employee Assistance Programme
- BUPA (cash plan scheme)
- Hybrid Working
- Advice NI Social Committee events
- Employer pension contribution
- Access to Advice NI training
- Annual training budget entitlement
This is an exciting opportunity for an experienced communications professional with strong digital and media engagement skills to join our dedicated organisation.
You’ll have the chance to lead communications activity that amplifies the voice of the independent advice sector and supports services that help people navigate benefits, debt advice and essential public services.
What’s more, you’ll join a supportive organisation that invests in its people, offering generous benefits, hybrid working and access to our award-winning training opportunities.
So, if you’re ready to lead communications that inform, connect and empower communities, read on and apply today.
The Role
This role plays an important part in ensuring Advice NI communicates effectively with members, stakeholders and the public, strengthening engagement across the independent advice network.
As an Advice Engagement & Communications Manager, you will lead the delivery and co-ordination of our communications and engagement activity.
Working within the Digital & Communications team, you will lead the day-to-day delivery of the organisation’s Communications Plan, supporting teams across the organisation to plan and deliver effective communications activity.
Alongside managing communications staff and external suppliers, you will monitor performance through analytics and insight, support communications for events and reports, and encourage innovative and creative approaches to strengthen engagement and reach.
Additionally, you will:
- Provide communications advice, briefings and delivery support to senior leadership in line with agreed organisational priorities
- Lead communications engagement with member organisations and stakeholders
- Manage digital channels, including website content and newsletters
- Lead media relations, including drafting press releases and managing enquiries
- Support improvements to user journeys and access across digital platforms
- Manage communications budgets and contribute to funder reports
About You
To be considered as an Advice Engagement & Communications Manager, you will need:
- Experience in a communications or engagement role with responsibility for planning, delivery and co-ordination
- Experience contributing to communications strategy and plans
- Experience using social media management and scheduling tools to plan, deliver and monitor communications activity
- Practical experience using organisational digital systems to manage communications, engagement or stakeholder activity in a complex organisation (e.g. CMS, CRM, analytics or project management tools)
- Experience managing staff or supervising work
- Strong media and digital communications skills
The closing date for this role is 27th March 2026.