Advisory Group Lead, Delivery Service Partner Experience
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (39.0%).
Occupation Type
Customer service occupations not elsewhere classified.
Occupation Code Skill LevelIneligible
Sponsorship EligibilityIneligible for Sponsorship
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
Disclaimer: Hunt UK Visa Sponsors aggregates job listings from publicly available sources, such as search engines, to assist with your job hunting. We do not claim affiliation with Amazon. For the most up-to-date job details, please visit the official website by clicking "Apply Now."
Description
Description
The WW DSP Experience (DSPX) organization serves 4.5K Delivery Service Partners (DSPs) across 20+ countries. We are looking for an Advisory Group Lead to oversee the Delivery Service Partner (DSPA) program for United Kingdom and Ireland.
DSPAs serve as the voice of their respective DSP community. They bring diverse perspectives to Amazon's decision-making process, and this role ensures their insights translate into meaningful programmatic and product improvements.
While this role requires ability to optimize processes and mechanisms to surface partner insights, it is a unique program manager role given it’s an always-on, customer-facing role that requires a high level of judgment and emotional intelligence.
Key job responsibilities
About the WW DSPX Org: The WW Delivery Service Partner Experience (DSPX) team's vision is to empower the world's highest-quality delivery partners to build thriving, sustainable businesses by shaping brand, product, and program decisions with partner-driven insights — earning long-term trust that strengthens the DSP program and the communities it serves.
Basic Qualifications
The WW DSP Experience (DSPX) organization serves 4.5K Delivery Service Partners (DSPs) across 20+ countries. We are looking for an Advisory Group Lead to oversee the Delivery Service Partner (DSPA) program for United Kingdom and Ireland.
DSPAs serve as the voice of their respective DSP community. They bring diverse perspectives to Amazon's decision-making process, and this role ensures their insights translate into meaningful programmatic and product improvements.
While this role requires ability to optimize processes and mechanisms to surface partner insights, it is a unique program manager role given it’s an always-on, customer-facing role that requires a high level of judgment and emotional intelligence.
Key job responsibilities
- Develop and execute strategy to prep and engage approximately 20 advisory group members across two operational models
- Coordinate and moderate bi-weekly virtual meetings to connect Amazon stakeholders with DSPAs
- Host and facilitate annual summit, ideation workshops, hospitality events, and station visits to foster meaningful connections with DSPAs and Amazon stakeholders (Role requires 10% travel)
- Partner with business teams across five director-level organizations to dive deep into customer pain points and close gaps before they reach the broader DSP community
- Establish mechanisms to surface, aggregate, and action advisory group feedback that informs broad programmatic and product improvements across the DSP organization
- Promote value proposition of advisory groups with internal stakeholders and the DSP community
- Collaborate with other regional advisory group leads to drive global process improvements and serve as a proxy as needed
About the WW DSPX Org: The WW Delivery Service Partner Experience (DSPX) team's vision is to empower the world's highest-quality delivery partners to build thriving, sustainable businesses by shaping brand, product, and program decisions with partner-driven insights — earning long-term trust that strengthens the DSP program and the communities it serves.
Basic Qualifications
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience in program or project management
- Experience implementing repeatable processes and driving automation or standardization
- Knowledge of general AI tools
- Experience with Asana Project Management Platform, or proven experience with a similar intake and project management tool
- Experience working in a matrixed environment, influencing strategy, and achieving goals by working across the organization
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Company - Amazon UK Services Ltd.
Job ID: A10394760