Aftermarket Sales Support
UK Visa Sponsorship Analytics
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Occupation Type
Customer service occupations not elsewhere classified.
Occupation Code Skill LevelIneligible
Sponsorship EligibilityIneligible for Sponsorship
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Description
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
Aftermarket Sales Support
Are you passionate about solving technical challenges, supporting customers, and driving product quality improvements?
Join us as our Aftermarket Sales Support, where you’ll play a key role throughout the entire product lifecycle.
About The Role
As the Aftermarket Sales Support, you will be the go‑to technical expert for our local Sales Teams, Customers, Installers, End Users, and Service Partners. You’ll provide both remote and on‑site technical support, ensuring timely resolution of field issues across warranty and non‑warranty scenarios. You’ll also collaborate closely with our Service Partners to evaluate product claims, drive quality improvements, and support initiatives that enhance our aftermarket offerings.
What You’ll Do
Aftermarket Sales Support
Are you passionate about solving technical challenges, supporting customers, and driving product quality improvements?
Join us as our Aftermarket Sales Support, where you’ll play a key role throughout the entire product lifecycle.
About The Role
As the Aftermarket Sales Support, you will be the go‑to technical expert for our local Sales Teams, Customers, Installers, End Users, and Service Partners. You’ll provide both remote and on‑site technical support, ensuring timely resolution of field issues across warranty and non‑warranty scenarios. You’ll also collaborate closely with our Service Partners to evaluate product claims, drive quality improvements, and support initiatives that enhance our aftermarket offerings.
What You’ll Do
- Provide technical support and guidance to Service Partners, including claim evaluation and periodic audits.
- Manage field service requests (warranty & non‑warranty), involving Service Partners, Xylem Field Engineers, or direct on‑site support when needed.
- Ensure all activities comply with required health & safety procedures.
- Organize product returns for deeper analysis according to central guidelines.
- Use approved tools to manage claims and warranty expenses within your delegated authority (DOA).
- Deliver and support service training: troubleshooting, commissioning, failure analysis.
- Offer after‑sales technical support to sales teams, installers, customers, and end users.
- Provide on‑site support for commissioning and high‑impact issues.
- Report field‑identified product quality issues to local and central teams.
- Support field test initiatives for product validation.
- Propose aftermarket business opportunities (e.g., spare parts, maintenance contracts).
- Manage profitable maintenance contract activities (technical, contractual, financial).
- A technical diploma (Engineering or similar).
- 2–3 years’ experience in After Sales, Pre‑Sales, Product Quality, or similar technical functions.
- Strong technical problem‑solving skills, communication abilities, and a customer‑focused mindset.
- Ability to work both independently and collaboratively with service partners and cross‑functional teams.
- Willingness to travel for on‑site support when required.
At Xylem, we’re committed to solving water challenges around the world. You’ll work with a globally recognised brand, great people, and have the opportunity to directly influence service excellence and product quality across our product portfolio.
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.