Aftersales Business Development Executive

Department: Aftersales / Parts & Service

Location: Eurocentral

Reports to: Aftersales Manager

Role Purpose

The Aftersales Business Development Executive is responsible for driving profitable growth across the aftersales operation, with a primary emphasis on trade and workshop parts sales along with workshop labour sales growth. The role is focused on developing new trade parts business, increasing customer retention, expanding account penetration, and supporting parts growth through strong commercial activity and customer engagement. While workshop labour sales remains an important part of the position, the role is principally parts-led, working directly with the Site Aftersales Manager to maximise parts opportunity across both retail and workshop channels within the company’s Mercedes-Benz franchise operations.

Key Responsibilities

• Proactively identify, develop, and grow trade parts sales across the company’s Mercedes-Benz franchise brands by building strong relationships with independent garages, bodyshops, fleet operators, and other local business customers.
• Drive workshop parts sales by working closely with the site Parts Advisors, Service Advisors, Technicians, and the Site Aftersales Manager to maximise parts penetration on every repair order within the Mercedes-Benz franchise operations.
• Develop targeted sales activity to win new trade accounts, reactivate dormant accounts, and increase turnover from existing trade customers for Mercedes-Benz genuine parts and approved product lines.
• Manage regular customer contact through telephone prospecting, customer visits, follow-up activity, and local market engagement to strengthen the trade parts pipeline for the Mercedes-Benz brands represented by the business.
• Promote parts offers, campaigns, seasonal opportunities, and value-added propositions to increase trade and workshop parts sales performance in line with Mercedes-Benz franchise and company objectives.

Key Performance Indicators

• Growth in trade parts turnover, margin, and customer account base.
• Growth in workshop parts sales.
• Number of new trade accounts opened, reactivated, and developed.
• Improvement in parts quotation conversion and recovery of lost sales opportunities.
• Increased customer retention and repeat parts business.
• Growth in workshop labour sales linked to aftersales follow-up and service engagement activity.
• Achievement of monthly and quarterly parts revenue objectives.
• Customer satisfaction and service quality performance.

S

kills, Experience and Attributes

• Previous experience within the motor trade, ideally in parts, trade parts, aftersales sales development, or a commercially focused parts environment, with Mercedes-Benz or premium franchise experience being advantageous.

Benefits

• Onsite parking
• Company car
• 23 days holiday plus bank holidays
• Additional days holiday following 5 years’ service (max 5 days)
• Cycle to Work Scheme
• Award winning dealership that is always looking to grow and develop its people and business

About Ciceley Commercials Ltd

Ciceley Commercials Ltd is an award winning, Mercedes-Benz Commercial Vehicle Dealer with sites in Blackburn, Bolton, Carlisle, Dumfries and Eurocentral. We are a family run business, established over 50 years ago and currently employ over 240 people.

This is a fantastic opportunity to work with a highly successful and award-winning Mercedes-Benz commercial vehicle dealership.

To apply for this position please apply with a copy of your CV.

Job Type: Permanent

• Pay: £36,000.00-£45,000.00 per year