Aftersales Zone Manager
UK Visa Sponsorship Analytics
Occupation Type
Customer service managers
Occupation Code Skill LevelMedium Skilled
Sponsorship EligibilityIneligible for Sponsorship
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Description
Company Overview
Stellantis is a leading global automaker and mobility provider that offers clean, connected, affordable, and safe mobility solutions. Our Company’s strength lies in the breadth of our iconic brand portfolio, the diversity and passion of our people, and our deep roots in the communities in which we operate. Our ambitious electrification and software strategies and the creation of an innovative ecosystem of strategic, game-changing partnerships are driving our transformation to a sustainable mobility tech company.
The driving force behind us is the diverse and talented group of men and women around the world who bring their passion and experience to their work every day. And while we are a truly global organization, we remain deeply rooted in the communities in which we operate and where our colleagues live and work.
With industrial operations in nearly 30 countries, Stellantis could consistently exceed the evolving needs and expectations of consumers in more than 130 markets, while creating superior value for all stakeholders.
Job Overview
The Opportunity
Reporting to the Head of Aftersales Operations, the Zone Aftersales Manager will achieve defined annual performance objectives for Aftersales Commercial Performance, Profitability and Customer Satisfaction for their Zone and the Retailers within it. The Zone Manager will also need to make sure that franchise represent
Stellantis is a leading global automaker and mobility provider that offers clean, connected, affordable, and safe mobility solutions. Our Company’s strength lies in the breadth of our iconic brand portfolio, the diversity and passion of our people, and our deep roots in the communities in which we operate. Our ambitious electrification and software strategies and the creation of an innovative ecosystem of strategic, game-changing partnerships are driving our transformation to a sustainable mobility tech company.
The driving force behind us is the diverse and talented group of men and women around the world who bring their passion and experience to their work every day. And while we are a truly global organization, we remain deeply rooted in the communities in which we operate and where our colleagues live and work.
With industrial operations in nearly 30 countries, Stellantis could consistently exceed the evolving needs and expectations of consumers in more than 130 markets, while creating superior value for all stakeholders.
Job Overview
The Opportunity
Reporting to the Head of Aftersales Operations, the Zone Aftersales Manager will achieve defined annual performance objectives for Aftersales Commercial Performance, Profitability and Customer Satisfaction for their Zone and the Retailers within it. The Zone Manager will also need to make sure that franchise represent
ation is maintained at the appropriate standard by all Retailers in the Zone.
The Zone Aftersales Manager role is field based and therefore requires a high degree of autonomy and self-organisation. Immediate management support will be provided through a combination of physical and virtual contact, which is supported via email or telephone.
The Zone Manager will identify improvement opportunities within all Retailers, agree actions, support mechanisms and processes that will help drive improved in performance in order that overall Zone objectives can be achieved. This will involve achieving changed behaviours amongst senior Retailer Management, changed activities amongst Retailer Aftersales staff and improved capabilities at all levels of the Retailer (through training and coaching) as well as the implementation of appropriate processes.
Key Responsibilities & Deliverables Include
The Zone Aftersales Manager role is field based and therefore requires a high degree of autonomy and self-organisation. Immediate management support will be provided through a combination of physical and virtual contact, which is supported via email or telephone.
The Zone Manager will identify improvement opportunities within all Retailers, agree actions, support mechanisms and processes that will help drive improved in performance in order that overall Zone objectives can be achieved. This will involve achieving changed behaviours amongst senior Retailer Management, changed activities amongst Retailer Aftersales staff and improved capabilities at all levels of the Retailer (through training and coaching) as well as the implementation of appropriate processes.
Key Responsibilities & Deliverables Include
- Measure performance of each Retailer through regular use and updating of the Retailer Management Information in the core job functions is essential.
- Implement activities with each Retailer that are aimed at improving performance in priority areas and monitoring/reporting on progress towards agreed objectives.
A successful candidate for this role will have some, but not necessarily all of the following:
- Experience within the automotive industry - working in a Retailer environment would be an added benefit.
- A clean driving licence is essential.
- Proficiency in all Microsoft applications is important.
- Ability to engage Retailer Aftersales teams.
- Resilient, strong organisational skills.
- Ability to influence and strong communication skills including negotiation skills.
Benefits Include
- Basic salary up to £51,000 depending on experience. OTE £63,000pa
- 26 days’ annual leave plus bank holidays
- Role specific Car Ownership Scheme
- Paid travel expenses
- Stakeholder Pension Scheme
- Discounts with partner establishments
- ‘Friends and Family’ car discounts
- Employee Recognition Programme (#WeareAWEsome awards)
- Wellbeing and Employee Assistance Programme
- Engagement groups (Women of Stellantis, Armed Forces Community, LGBTQ+, and more)
- Subsidised gym at Coventry HQ