AI Technical Customer Support
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (40.0%).
Occupation Type
IT managers
Occupation Code Skill LevelHigher Skilled
Sponsorship Salary Threshold
£55,000
(£28.21 per hour)
Occupation rate applies
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
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Description
At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We’re a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana.
Learn more at www.circana.com.
What will you be doing?
The Client Technical Customer Support role involves providing expert assistance to internal and external clients by troubleshooting AI technical issues and ensuring seamless operation of Circana products and services. This position requires strong problem-solving skills, excellent communication, and a deep understanding of the company's offerings. By addressing client concerns promptly and effectively, the role helps maintain high levels of customer satisfaction and loyalty. Additionally, it involves collaborating with other teams to improve overall service quality and client experience.
Job Responsibilities
Learn more at www.circana.com.
What will you be doing?
The Client Technical Customer Support role involves providing expert assistance to internal and external clients by troubleshooting AI technical issues and ensuring seamless operation of Circana products and services. This position requires strong problem-solving skills, excellent communication, and a deep understanding of the company's offerings. By addressing client concerns promptly and effectively, the role helps maintain high levels of customer satisfaction and loyalty. Additionally, it involves collaborating with other teams to improve overall service quality and client experience.
Job Responsibilities
- Client Issue Resolution: Troubleshoot and resolve client-reported issues related to AI products (e.g., model performance, integrations, or configuration problems).
- Bachelor’s degree in computer science, Information Technology, Engineering, or related field (or equivalent hands-on experience).
- Prior experience in technical support, help desk, or client success roles (ideally with SaaS, enterprise or AI/tech products).
- Ability to manage multiple client priorities with professionalism and efficiency.
- Excellent verbal and written communication skills with the ability to explain technical issues to non-technical users.
- Strong problem-solving skills with the ability to diagnose issues across applications, APIs, and integrations
- Strong documentation skills for creating FAQs, support articles, and knowledge base content
- Basic knowledge of AI concepts, cloud platforms, and APIs is strongly preferred.
- Familiarity with AI systems, natural language processing tools, or machine learning products.
As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:
- Stay Curious: Being hungry to learn and grow, always asking the big questions.
- Seek Clarity: Embracing complexity to create clarity and inspire action.
- Own the Outcome: Being accountable for decisions and taking ownership of our choices.
- Center on the Client: Relentlessly adding value for our customers.
- Be a Challenger: Never complacent, always striving for continuous improvement.
- Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity.
- Commit to each other: Contributing to making Circana a great place to work for everyone.
This position can be located in the following area(s): UK