Air Fares and Ticketing Specialist
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About CTM
CTM is an award-winning provider of travel service solutions spanning corporate, events and sports markets. Headquartered and founded in Australia, CTM has offices all around the world, including Europe, Asia, North America, Australia and New Zealand. www.travelctm.co.uk
About the Role
We’re seeking an airline fares and ticketing Specialist who blends technical expertise with creative thinking. This role covers the full pricing lifecycle—from fare strategy and filing to ticket issuance—while navigating the complexities of multiple currencies, PCCs, and global markets which involves analysing bookings, market trends, competitor pricing, and customer demand to identify opportunities to maximise revenue while delivering cost savings to clients. The specialist works closely with revenue management, sales, and distribution teams to support promotional pricing, new market launches, and special projects.
Success in this role requires strong attention to detail, analytical thinking, and a solid understanding of airline fare rules, net fare contracts, corporate fare construction, and ticketing logic.
If you’re someone who enjoys solving pricing puzzles, challenging traditional approaches, working in a fast-paced environment and ensuring fares work at the point of sale, this role is for you.
Skills & Experience
- Proven experience in airline fares, pricing, and ticket issuance
- Strong understanding of fare rules, airline nett fare contracts and corporate fare contracts fare construction, and ticketing logic
- Experience working with multiple currencies and multiple PCCs
- High level of GDS experience
- Creative, analytical thinker with strong attention to detail
- Effective communicator who collaborates well across teams internally and externally
- Able to manage priorities in a fast-paced, deadline-driven environment
- Approachable and flexible outlook.
Join our crew and help CTM take flight. Apply now and pack your skills for a business travel journey that promises growth, discovery and plenty of first-class moments.
What to expect from the recruitment process
- Every hire starts with a chat with our Talent Acquisition team, if your profile is selected you will be contacted by phone or email (please check your spam folder);
Wherever possible we will provide you with feedback, however we are a small team and often we won't be able to do so until after we fill the vacancy.
CTM is a responsible employer and is dedicated to conduct thorough right to work checks in the interests of both parties, candidates and the company. Candidates selected and invited to an interview will be invited to a mandatory 15 min call with the TA lead to produce their RTW documents. This call is a mandatory step for all candidates regardless of their RTW status. This call is confidential and conducted by HR professionals only.
CTM is an equal opportunity employer. We want to make sure our entire recruitment process is accessible to everyone. If you need accommodations at any stage of the application or interview process, please let us know: as a Disability Confident Employer, we’re here to support you in any way we can. Do not hesitate to connect with our Recruitment team if you need to discuss arrangements.
Reward & Recognition
Our learning platform CTM Learning, our annual conference the All Stars, our High-Performance programme and a global leadership programme.
Employee Wellbeing and Flexibility
Our wellbeing platform Vitality, our Employee Assistance Programme (EAP), our new private healthcare Medicash + our mental health first aiders.
Most of our roles offer a hybrid working pattern, with 3 days per week in the office. Where permitted and depending on the role, we can offer flexible start and finish times to suit your other commitments and support a healthy work-life balance. We are committed to finding a setup that works for you and the business.
Sustainability Focus
Principles of Governance, People, Planet, and Prosperity, CTM’s Sustainability Strategy identifies material issues and outlines initiatives to achieve this.
CTM is the Data Controller with respect to the personal information you provide during your application. We will use this information solely to process your application, and our legal basis is that you are considering taking up an employment contract with us. We may share this information with our parent company in Australia, but otherwise we will not disclose it to any other organisation. If you take up employment with us, we will keep the information for the duration of your employment, otherwise we will destroy it 2 months after the post is filled.
All the information that we ask for in application forms has to be completed for your application to go ahead. There is no profiling or automated decision making applied to the personal information you supply. You have all the legal rights with your personal data as laid out in the General Data Processing Regulation (GDPR) and the Data Protection Act 2018, including the right to complain to the Information Commissioner’s Office. Our Data Protection Officer may be contacted at EU.DPO@travelctm.com