Airport Team Leader - Glasgow Airport
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (34.0%).
Occupation Type
Air transport operatives
Occupation Code Skill LevelIneligible
Sponsorship EligibilityIneligible for Sponsorship
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Description
Brief Description
Airport Team Leader – Glasgow Airport
Shift Pattern: Monday to Friday, 5 days on / 2 days off, 09:00 – 17:30
As an Airport Team Leader, you will organize and allocate daily tasks while providing supervision to the on-site support team. You will ensure that all airport IT service operations are delivered in accordance with established procedures and contractual service level agreements (SLAs), maintaining high operational standards and customer satisfaction.
Key Responsibilities
Airport Team Leader – Glasgow Airport
Shift Pattern: Monday to Friday, 5 days on / 2 days off, 09:00 – 17:30
As an Airport Team Leader, you will organize and allocate daily tasks while providing supervision to the on-site support team. You will ensure that all airport IT service operations are delivered in accordance with established procedures and contractual service level agreements (SLAs), maintaining high operational standards and customer satisfaction.
Key Responsibilities
- Supervise and coordinate daily activities of Airport Engineers and Technicians to ensure service levels are met.
- Monitor team performance, ensuring processes are followed and escalating issues when required.
- Support the Airport Manager with operational reporting and provide cover during absences.
- Manage resource planning, workload allocation, and staffing levels to maintain contractual service delivery.
- Drive performance against KPIs to improve service quality and customer satisfaction.
- Ensure customer issues and complaints are resolved promptly and effectively.
Skills and Experience Required
- Strong knowledge of CUTE, CUSS, and BRS systems, along with Microsoft desktop environments including Windows 7/8/10 and Microsoft Office.
- Understanding of server infrastructure concepts, system configuration, networking principles, hardware types, and IP addressing.
- Familiarity with the ESP product portfolio.
- Previous experience in the airline or airport industry, with knowledge of airport operations.
- Proven line management or supervisory experience.
- Excellent interpersonal and communication skills.
ESP Global Services is a leading provider of customized 24/7 IT support solutions for the aviation industry. Our dedicated service delivery team supports airport operations worldwide through on-site engineers, mobile support engineers, and a multilingual service desk managing more than 1,000 tickets daily for over 200 global customers.
Why Join Us?
- Work in a fast-paced, mission-critical environment supporting operations at a major international airport.
- Join a collaborative and supportive team committed to professional growth and innovation.
- Receive competitive compensation, including shift allowances and a comprehensive benefits package.
- Access career development opportunities within a global leader in aviation IT support.