Airspace Change Account Manager

Salary: Up to £40,732 per annum dependent upon experience

Contract Type: Permanent – Full Time

Security Level: CTC

Visa Restrictions: This position does not offer visa sponsorship

We are the UK's aviation and aerospace regulator and recognised as a world leader in its field. Our activities are diverse, enabling the aviation industry to meet the highest safety standards, and we pride ourselves on our ability to adapt to the constantly evolving aviation environment.

The Role

The Airspace Regulation (AR) team within the Airspace, Air Traffic Management and Aerodromes (AAA) capability team is responsible for the management and processing of Airspace Change Proposals (ACP) within expected timeframes. 

The ACP procedure (CAP 1616) has introduced a logical and appropriate 7 step process that includes several project Gateways at which progress is reviewed. Account Managers provide a pivotal end to end project management function within the Airspace Change Process with a focus on coordinating the administrative activities associated with each ACP.

The Account Manager functions reduce the burden on specialist Airspace Regulators, enabling them greater capacity to deal with decision making and technical review of ACP documentation.  Such division of responsibility delivers significant efficiencies through focusing technical resource at the correct areas of the Airspace Change Process whilst delivering a dedicated project management support function to ACP sponsors, and aviation consultants, to assist with Gateway planning, portal messaging and meeting CAP1616 process requirements.  Account Managers are expected to manage ACP throughput, addressing issues as they arise, coordinate between stakeholders, identify ‘bottle necks’ and reduce delays.  Full control of decision making remains with the SME Airspace Regulators.  Furthermore, the Account Manager roles deliver benefit to the CAA through targeted roles and duties that deliver a more efficient ACP process model and help realise overall financial efficiencies.

Core Accountabilities

• Responsible for end-to-end management of assigned Airspace Change Proposal (ACP) applications, including initial triage of Statements of Need, coordination of Gateway Assessments, ACP document management, AIRAC publication timelines and drafting of Gateway outcome reports.

About You

Essential

The job holder will:

• Possess  knowledge and some experience of successful project management or project coordination.
• Be able to rapidly establish personal credibility with technical specialists and develop constructive relationships, with effective communication skills both written and oral in engaging with contacts at all levels throughout the CAA and externally.
• Have a high level of commitment, reliability, and flexibility, and be an excellent team worker with well-developed interpersonal skills.

Desirable

The job holder will:

Have experience from within the ATM environment and/or aviation environment more generally.

Have a good knowledge of the CAA and UK aviation industry supported by an understanding of key legislative factors influencing and determining the CAA’s role as an airspace regulator e.g., the Civil Aviation Act, Air Navigation Order, Rules of the Air Regulations, relevant sections of the Transport Act, the Air Navigation Order 2001, the DfT’s Air Navigation Guidance, and the appropriate MAA Regulatory Publications.

Have awareness of national and international ATM regulatory bodies and their interaction.

Have awareness of the environmental impact of aviation and strategies and actions to mitigate these.

Additional Information

For many appointments within the CAA, these roles require access to operationally sensitive infrastructure and/or Nationally Protected information. For these roles the post holders must undergo National Security Vetting and achieve the appropriate level of clearance.

CTC - To be vetted we will usually expect a reasonable period of residency in the UK so that meaningful checks can be undertaken. For this role this will need to be 3 years.

If you do not meet these requirements, we may not be able to accept your application.

For more information on CTC clearance please visit - Vetting explained - GOV.UK (www.gov.uk)

The CAA values high ethical standards and personal integrity among employees. If invited for interview you will be asked to complete a declaration of interest.

Relocation & Property

The CAA will be relocating from Aviation House (Our Gatwick Office) to new premises in a few years’ time. Our move is driven by strategic, operational and environmental considerations.

We will be moving to a new local home, up to a 15-mile radius of Aviation House, to minimise disruption for our valued colleagues and customers.

We are now working with colleagues and visitors to understand what we need in our new office, before we start our property search. We will sell Aviation House and land, vacate the site and move to new premises, but we do not expect to move before 2028

Inclusive Recruitment

We are passionate about diversity and ensuring all are included at the CAA. We are an equal opportunity employer and actively encourage applications from candidates of all backgrounds.

As a member of the Disability Confident scheme, applicants who meet the minimum criteria for a role with us will be guaranteed an interview. We use fair and inclusive selection approaches to hire the best person for the job based on merit alone. If you require an adjustment for any reason, please let us know.

Use of Artificial Intelligence by candidates in the CAA recruitment process

We recognise that many of our candidates find Artificial Intelligence to be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be rejected on that basis.

Working With Us

We are on a journey towards being increasingly adaptable, where our colleagues collaborate as part of cross-functional teams. This approach ensures we never stop learning together. It also means that you may become involved in activities that take you out of your day-to-day role, providing you with opportunities to develop and grow your career with us.

We have embraced hybrid working and offer flexible working patterns, being open to having a conversation about what works for you. We know where and when we work is important in achieving a work-life balance.

We offer a range of excellent benefits such as flexible working arrangements, free onsite gym at Gatwick, discounted gym membership for London, 28 days annual leave, additional 5 days leave purchase scheme, a generous pension scheme and much more!

Our Values

Do The Right Thing, Never Stop Learning, Build Collaborative Relationships, Respect Everyone – For more information please Click Here

Closing Date: Monday 6th April 2026

Interview Date:

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

No recruitment agencies please.