All Wales Processing and Professional Services Lead

An exciting opportunity has arisen within Primary Care Services Transactional Services for an experienced leader to provide operational management and strategic oversight across multiple teams. This is a hybrid role, requiring a presence across our two operational sites: Companies House, Cardiff and Cwmbran House, Mamhilad Park, Pontypool, as well as home working.

As the All-Wales Processing & Professional Services Lead, youll play a pivotal role in shaping and delivering national services that support contractors, NHS organisations and wider healthcare partners. You will lead high volume, accuracy critical functions including Prescription Processing, Professional Services, Smartcard/RA, Subsidy Card Services, Document Scanning and national Print/Post Room operations. This is a role that blends operational leadership with hands on operational influence across Wales.

The post holder will provide leadership and operational oversight across a wide portfolio of essential all Wales services. These include Prescription Processing, Professional Services, Smartcard/RA identity management, Subsidy Card Services, Document Scanning, and the Print and Post Room. You will play a key role in shaping and delivering high volume, accuracy critical national functions that support contractors, NHS organisations and wider healthcare partners.

You will lead on continuous improvement and digital transformation, working closely with digital and service improvement colleague

s to modernise processes, increase automation and strengthen operational resilience. As a national subject matter expert, you will provide guidance on complex regulatory frameworks including the Drug Tariff, NHS Wales Pharmaceutical Services Regulations and key Information Governance standards.

This is a fast paced and impactful leadership role, suited to individuals who enjoy problem solving, developing others and influencing modern, efficient service delivery. If you have a passion for leadership, modernisation, digital innovation and delivering high quality national operational services, this role may be ideal for you.

At NHS Wales Shared Services Partnership we expect everyone to embrace our values of Listening and Learning, Working Together, Taking Responsibility and Innovating.

Our organisation encourages an agile working approach and we pride ourselves on being a learning organisation motivated by continuous improvement.

We are committed to creating an inclusive workplace that values equality, diversity and inclusion, focussing on the wellbeing and belonging of our people.

Excellent customer service is something we strive for, for both our internal and external customers.

Offering a comprehensive benefits package, there is something for everyone. To find out more about working for us, the benefits we offer and guidance on the application process please visit https://nwssp.nhs.wales/working-for-us/

NWSSP work in an agile

way where possible, all posts will have a contractual base but as part of agile ways of working that may mean working from home and other locations. We also look at how we balance flexibility with community, and how to manage opportunities to learn from each other.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac

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