Apprentice

Job Description Summary - Professional Development & Apprenticeship Specialist

3-month contract, UK home-based role

Help Shape Capita’s Future Skills. Empower Our People. Drive Real Impact.

We’re looking for an inspiring Professional Development & Apprenticeship Lead to play a pivotal role in shaping the skills, careers and capabilities that will power Capita’s future. This is a fantastic 3‑month contract for someone passionate about learning, development and driving meaningful change.

In this role, you’ll lead the strategy, governance and delivery of Capita’s apprenticeship and professional development pathways — ensuring they are skills‑led, inclusive, commercially focused, and forward‑looking. It supports Capita’s ambition to be a skills‑based organisation, where colleagues can grow, progress and contribute meaningful value to clients and communities.

At Capita, we live by our values: 🤝 Customer First, Always; 🧑 💻 Fearless Innovation; ✅ Achieve Together; 💙 Everyone is Valued.

These guide how we work, collaborate, and deliver exceptional results.

Job Description

What you'll do:

Apprenticeship Leadership & Governance

• Own the full apprenticeship lifecycle across Capita, from programme design through to learner completion and progression.
• Ensure full compliance with ESFA funding rules, Ofsted expectations and Capita governance standards.
• Optimise apprenticeship levy utilisation, ensuring strong return on investment and minimal waste.
• Manage levy gifting process as part of Social Value commitments

Programme Quality & Learner Experience

• Ensure a consistently high‑quality learner experience that reflects Capita’s values of inclusion, collaboration and high performance.
• Monitor learner progress, completion and outcomes, intervening early where risks arise.
• Oversee gateway, assessment readiness and end‑point assessment success.
• Align apprenticeship over with Capita Academy programmes.

Stakeholder & Partner Engagement

• Work in close partnership with People Business Partners, senior leaders and functional teams to identify capability gaps and co‑create development solutions.
• Build strong, effective relationships with external training providers, assessment organisations and professional bodies.

Insight, Impact & Continuous Improvement

• Define and track clear measures of success, including skills acquisition, performance uplift, progression, retention and engagement.
• Provide clear, compelling insight to senior stakeholders on impact, value and outcomes.
• Use data, feedback and insight to continuously improve programmes and learning pathways.

Culture, Inclusion & Ways of Working

• Champion inclusive, accessible learning opportunities that support colleagues from all backgrounds to succeed.
• Embed Capita’s values into learning design, delivery and leadership behaviours.
• Contribute to wider People, Culture & Capability initiatives, including talent, succession and skills‑based workforce planning.

What you'll bring

• Significant experience in learning and development, with end‑to‑end ownership of apprenticeship programmes.
• Strong working knowledge of the UK apprenticeship system, levy funding and compliance.

What Success Looks Like

• High completion, progression and satisfaction rates.

• Effective levy utilisation.

• Tangible skills growth.

• Trusted relationships.

• A development offer that enables colleagues to thrive

Join Capita – Where Innovation Meets Opportunity

Capita is a dynamic leader in consulting and digital services, helping some of the UK’s most recognized organizations transform and thrive. We use cutting-edge technology and fearless innovation to create smarter, more efficient solutions that make a real difference. Our work spans diverse sectors—government, healthcare, education, and finance—offering you the chance to contribute to projects that impact millions of lives. At Capita, you’ll be part of a collaborative, forward-thinking team that values creativity, growth, and inclusion.

We’re committed to your development and success, providing opportunities to learn, progress, and shape better outcomes for customers and communities. If you’re ready to make an impact and grow your career, Capita is the place for you. Check out our website www.capita.com

What’s in it for you?

• 💻 UK home based
• 💰 Competitive salary
• 🌴 23 days’ holiday, rising to 27 (pro rata) – plus the option to buy more after qualifying period
• ❤️ Paid volunteering day with a charity of your choice
• 🍼 Generous family leave policies – including 15 weeks’ fully paid maternity, adoption, and shared parental leave
• 🚴 ♀️ Cycle2Work scheme, pension, life assurance, and more

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We are committed to building a workforce that reflects the diversity of the communities we serve. As part of our strategic goals, we are focused on accelerating gender and ethnic representation in leadership roles. We warmly encourage applications from women and individuals from Black, Asian, and other ethnic minority backgrounds.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.