Area Manager Victoria's Secret, London and South Region
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (35.0%).
Occupation Type
Personal assistants and other secretaries
Occupation Code Skill LevelMedium Skilled
Sponsorship EligibilityIneligible for Sponsorship
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Description
Job Description
Location: 4 days in store, 1 day remote or office. 2 days in London stores
Working hours : 9am - 5pm Monday to Friday (1 in 4 Saturdays with 1 day off in the week - Tues, Weds or Thurs).
Job Purp ose
A brand ambassador ensuring effective communication of the brand culture and values internally and externally. Deliver and exceed sales targets across multiple retail locations & formats through recruitment, training, development and retention of high performing teams who are focused on delivering an exceptional customer experience.
Primary Responsibilities
Commercial Decision Making
Location: 4 days in store, 1 day remote or office. 2 days in London stores
Working hours : 9am - 5pm Monday to Friday (1 in 4 Saturdays with 1 day off in the week - Tues, Weds or Thurs).
Job Purp ose
A brand ambassador ensuring effective communication of the brand culture and values internally and externally. Deliver and exceed sales targets across multiple retail locations & formats through recruitment, training, development and retention of high performing teams who are focused on delivering an exceptional customer experience.
Primary Responsibilities
Commercial Decision Making
- Work alongside the Regional Manager to deliver the retail and wider company strategy
- Responsible for delivering the P&L plan and KPIs for the Area, focussing on owning payroll & controllable costs and maximising sales and profitability
- Responsible for taking proactive action to minimise risk in the Area relating to P&L performance, stock loss, cash handling and payroll
- Create clear plans for each store, linked to KPIs and data to ensure opportunities are maximised and poor performance is addressed including service, operations, profit, people, sales, manhours
- Ensure visual standards across the area are set to the company standards and always executed with the customer experience with clear distortions to best at categories; Bras & Fragrance
- Build a store environment that is focused on continuous improvement and delivering an exceptional bespoke customer experience that is centred around the brand values
- Manage customer queries, feedback and mystery shops, identifying trends and local opportunities to improve customer experience and maximise commercial performance
People and Talent Development
- Lead and manage the Store Manager population within the allocated area,, and other areas when covering
- Own the People KPI targets for the area, ensuring key KPIs are maintained and decreased where appropriate
- Responsible for employee wellbeing and engagement across stores, creating regular opportunities to listen to employee feedback to gain valuable insight and make positive improvements to employee and customer experience
- Recruitment of Store Management roles across the area,, and support recruitment of lower level management roles when required
- Conduct performance and development reviews with the management teams in the area, ensuring managers are supported, developed and their individual performance is managed appropriately
- Responsible for ensuring a robust training and succession plan is in place for the designed district (and surrounding areas)
- Guiding on all employee relations issues within the area, ensuring appropriate policies and procedures are followed and advice is taken from the People Team as an when required
- Encourages inclusion & diversity in the district culture they create; building trust and encouraging diversity of thinking without fear and creating environments where people can be empowered. Engaging with D&I initiatives that are rolled out across the district.
Planning and Delivery
- Act as a liaison between stores and head office functions ensuring that commercial and operational opportunities in the area are always maximised
- Identify when Stores are in need of in-store support, planning and re-prioritising their demands to provide greater levels of support when required
- Lead and manage stocktakes, repricing, sales and promotions across the area, liaising with Head Office functions i.e. operations where support is required
- Own the stock control processes across the area, ensuring compliance to minimise risk and loss across the district
- Responsible for ensuring all employees across the area act safely at work and is compliant on all policies, including health and safety, audit and compliance procedures
- Experience in a fast paced retail environment at a similar level with a record of maximising sales and profit
- Able to handle a rapid flow of information & share it succinctly with relevant teams
- Actively looks for opportunities to self develop by seeking new experiences
- Takes accountability for managing company projects ensuring the end result achieves a positive outcome
About Us
Victoria’s Secret UK & IRE is a joint venture between Victoria’s Secret & Co. and Next plc group uniting two global retail leaders to deliver iconic lingerie, seamless service, and standout brand storytelling across our stores and digital platforms.
We’re home to the world’s most-loved lingerie, iconic sleepwear, athleisure, swim, and award-winning fragrances. But it’s our people who make the magic. Our teams create unforgettable customer moments while shaping an inclusive and supportive workplace where individuality is celebrated.
We believe in potential as much as experience. If you’re passionate about the brand, aligned with our values, and excited to grow – even if you don’t tick every box – we’d still love to hear from you.
So, apply today and help to shape the future of one of the world’s most iconic brands, where every colleague is empowered to feel confident, valued, and unapologetically themselves.
About The Team
Being part of our iconic world isn’t the only thing we have on offer, you’ll also have access to:
We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email UKHR@victoriassecret.co.uk(please include 'Workplace Adjustments' in the subject line)
- Set flexible working schedules to suit both the business and your lifestyle
- 25% off a wide selection of styles at Victoria's Secret, Next, Gap in-store
- Exclusive offers from over 3,500 retailers through Reward Gateway
- Incentives and competitions with amazing prizes that run all year round
- Access to free financial, health, and wellbeing services, including 24/7 digital GP
- Learning and development opportunities, as well as on-the-job training
- Core benefits such as pension contributions and life assurance
We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email UKHR@victoriassecret.co.uk(please include 'Workplace Adjustments' in the subject line)