Area Property Operations Manager - London (Ref: 18611)

This position can be based at the following locations:

HM PRISON BRIXTON LONDON, SW2 5XF, HM PRISON WORMWOOD SCRUBS LONDON, W12 0AE, HMYOI FELTHAM, TW13 4ND

Job Summary

Please refer to Job Description

Job Description

Position: Area Property Operations Manager

Location: Region Specific – Greater London

Band: SEO

Contract Type: Permanent

Overview

The MoJ Property Directorate is a customer focused organisation that exists to enable our customers to perform to their very best. We do this by providing high quality, easy to use services, and working environments that our customers want to work in, which support them to deliver their individual outputs efficiently. Our job is to manage one of the most diverse and complex estates in Government – hosted by the Ministry of Justice (MoJ). The MoJ Property Directorate brings together a property portfolio including Prisons, Probation, and MoJ HQ and Arm’s Length Bodies.

MoJ Property provides specialist services including facilities management, health and safety, fire safety and security, technical design expertise, and sustainability. We also have business management teams who support the entire Directorate and each of our partners is supported by account management teams. We are responsible for a great deal - our portfolio consists of properties valued at £9.3bn for the MoJ alone. We are part of the Government Property Profession (GPP) and through active membership and engagement we will work with the Office of Government Property to develop the maturity of the profession and also encourage our people to join the GPP. We continue to build our capability through training and recruitment, aspiring to be the best that we can be as individuals and as a directorate.

We continue to deliver new ways of working across our portfolio – leading on the scale and pace of activity for central government – proposing ways to achieve, and then providing more dynamic and flexible workspace, while driving down the cost of the estate.

Team Overview

Are you looking for a high profile, unique, exciting and challenging opportunity to join an award-winning Property Services (PS) team that works in collaboration and partnership with our customers and suppliers? We work on a varied portfolio across the Ministry of Justice and Home Office estate, providing property services to HM Prison and Probation Service, Ministry of Justice headquarters and supporting the Home Office and its departments such as Border Force within the ports and airports. We provide both Hard and Soft Services across the UK, through our integrated supply chains to provide the best possible property services support.

PS is a challenging environment in which to work, with interdependencies between the customers, suppliers and users of the estate. It requires good leadership, collaboration and excellent drive and determination. The candidate should be a self-starter, good leader, have personal resilience and excellent customer engagement skills. You will be required to deliver at pace and demonstrate effective application of service delivery management, skills, tools and techniques. If you have the passion, enthusiasm and skill to be the best Facilities Manager, then joining the Ministry of Justice Property Directorate PS Team is the place for you.

Area Property Operational Managers (APOMS) are responsible for working directly with clients and suppliers, including on regular site visits, to ensure efficient and effective delivery of hard and soft FM services for their portfolio. This is a key contract management role requiring specialist knowledge, with responsibility for overseeing the delivery of the contract and works projects, for defining projects and for technical and statutory assurance.

APOMs work alongside Property Operational Managers (POMs) and report directly to Regional Property Operational Managers (RPOMs) for their region.

The properties allocated to the role and sometimes the account it focusses on can sometimes be altered over time to meet business demand, providing excellent development opportunities for the post holder.

Location

You will be allocated your nearest base location from the list below –

• HMP Wormwood Scrubs, Du Cane Road, London W12 0AE
• HMYOI Feltham, Bedfont Road, Feltham, Middlesex, TW13 4ND
• HMP Brixton, Jebb Avenue, London SW2 5XF
  
  

This is a regional role and you will be expected to attend sites across your portfolio area in the course of your duties on a daily basis.

Job Description, Duties And Responsibilities

Responsibilities will include the following:

Service Management:

• Understand your assets and deliver operational strategies, policies and processes in line with operational requirements to manage the delivery of services, payments and the audit regime
• Manage day-to-day the contracts across a number of sites within a region through MI data and visual inspections of sites, including checking that work carried out by contractors is in accordance with the contract in terms of quality, compliance and specification and were appropriate contractors adhere to local and national security strategies.
• Liaise with the supply chain and other MoJ Property teams to proactively understand issues across the portfolio and facilitate improvements
• Understand the priorities of stakeholders and how they fit into plans and activities
• Consider whether Early Warning Notices (EWNs) and compensation events are required and advise RPOM accordingly. Monitor to ensure they are being addressed and ensure mitigation plans and risk register are in place and maintained.
• Manage issues (including requests for additional spend, elective new works and changes to scope or specification) to resolution and escalate to RPOMs where necessary
• Follow the schedule of visits for each asset (to be agreed with RPOM) to discuss performance, issues and update on work orders
• Engage with the PS supply chain and other MoJ Property teams to ensure legislative and statutory compliance through Health and Safety, business resilience and the provision of fit for purpose accommodation to meet customer needs

Where required, provide data and information in relation to litigation claims.

Skills And Experience

Essential -

You should have strong experience in property and FM disciplines and be able to demonstrate compliance with statutory, regulatory and professional requirements in previous roles.

You Should Have Experience In:

• Commercial and financial disciplines
• People management including mentoring, motivating and development
• Asset management, maintenance and contract & supplier management
• Managing complex customer relationships and stakeholder liaison
• Managing multi-project programmes of maintenance or capital investment
  
  

Highly Desirable –

Experience with project management processes is highly desirable.

Please note that whilst we don’t assess or score ‘desirable’ criteria, we may consider evidence provided that demonstrates meeting the desirable elements of the role, only after essential criteria is assessed and where there is a need to differentiate between closely scored candidates.

Qualifications And Accreditation

• Hold or be willing to work towards MIWFM or CIWFM, MRICS or CEng accreditation.
• IWFM qualification at Level 3-4 or equivalent experience.
• Hold a NEBOSH (National Examination Board Occupational Safety Health) – National General Certificate OR be willing to work towards it.
• Commercial Training - Completed the National Engineering and Construction Contracts Accredited Training (NEC) and have OR be able to rapidly acquire excellent understanding of the TFM contract, NEC3 provisions and the associated processes. Government Commercial Function Foundation Training will be required training once in post.
• You should have suitable technical compliance training, e.g. L8, HV/LV, Asbestos, Legionella, Fire Safety & CPFSI (Crown Premises Fire Safety Inspectorate), Construction Design Management awareness (training to keep this up-to-date will be provided and must be refreshed every 2 years.)

The postholder will be expected to join the Government Property Profession.

Where required, support and funding will be provided to achieve the above with an expectation that this will commence within 6 months of taking up post and a commitment of time from the successful candidate will be required to complete this. Additional training to keep up to date with developments in the role and statutory requirements may be required.

Government Property Profession (GPP)

This role sits within the MoJ Property Directorate and is part of the Government Property Function aligned with the Government Property Profession.

The GPP Framework is aimed at staff working in property or property-related roles and consider property to be their career anchor profession. This usually encompasses posts where professional qualifications and experience are directly relevant to the work being undertaken. However, it is also applicable to those who are currently not qualified property practitioners but wish to make this their profession of choice. Those with a property background at any level are encouraged to register with the GPP, which exists to support property practitioners at all levels. Details of the GPP Career Framework can be found at: https://www.gov.uk/government/publications/the-government-property-profession-career-framework--2

This Role Falls Under Facilities Management, Practitioner Level In The Career Framework, And Some Or All The Following Technical Skills May Be Tested During The Selection Process:

• Customer and Client Service – Practitioner
• Property Professional Expertise – Practitioner
• Stakeholder Engagement – Practitioner
• Health and Safety, Compliance and Inclusion – Practitioner
  
  

Application process

Sift

Experience

Please upload an anonymous copy of your CV.

In 500 words please set out how your skills and experience meet the requirements of the role.

Technical Question

In 250 words, please describe how you ensure you are delivering a quality service to your customers.

If we receive a large number of applications, we will carry out an initial sift on the lead criteria of the technical question above.

Candidates invited to Interview

Please note that interviews will be carried out remotely via MS Teams. During the interview, we will be assessing you on Technical and Strengths from the Success Profiles framework.

Technical –

• Property Professional Expertise (GPP Framework)
• Stakeholder Engagement (GPP Framework)
• Health and Safety, Compliance and Inclusion (GPP Framework)
  
  

You will be assessed using strengths which aren’t shared prior to interview

Position: Area Property Operations Manager

Location: Region Specific – Greater London

Band: SEO

Contract Type: Permanent

Experience

Please upload an anonymous copy of your CV.

In 500 words please set out how your skills and experience meet the requirements of the role.

Technical Question

In 250 words, please describe how you ensure you are delivering a quality service to your customers.

If we receive a large number of applications, we will carry out an initial sift on the lead criteria of the technical question above.

Candidates invited to Interview

Please note that interviews will be carried out remotely via MS Teams. During the interview, we will be assessing you on Technical and Strengths from the Success Profiles framework.

Technical –

• Property Professional Expertise (GPP Framework)
• Stakeholder Engagement (GPP Framework)
• Health and Safety, Compliance and Inclusion (GPP Framework)
  
  

You will be assessed using strengths which aren’t shared prior to interview

Person specification

Please Refer To Job Description

Technical skills

We'll assess you against these technical skills during the selection process:

• Customer & Client Service
• Property Professional Expertise
• Stakeholder Engagement
• Health and Safety, Compliance and Inclusion
  
  

Alongside your salary of £49,325, Ministry of Justice contributes £14,289 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Annual Leave
• Public Holidays
• Season Ticket Advance
  
  

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Strengths, Experience and Technical skills.

https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

This vacancy is using Success Profiles (opens in a new window), and will assess your Strengths, Experience and Technical skills.

Security

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This Job Is Broadly Open To The Following Groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
  
  

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job Contact :

• Name : SSCL Recruitment Enquiries Team
• Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
• Telephone : 0345 241 5359
  
  

Recruitment team

• Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
  
  

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. I you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/

https://jobs.justice.gov.uk/careers/JobDetail/18611?entityId=18611