Arrears Executive
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (36.0%).
Occupation TypeDebt, rent and other cash collectors
Occupation Code Skill LevelIneligible
Sponsorship EligibilityIneligible for Sponsorship
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
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Description
Arrears Executive - Fully Remote
Every conversation matters here. As an Arrears Executive at Target Group, you'll speak with customers who are in arrears and help them find a way forward — with empathy, reassurance, and practical support.
This is a role where listening is just as important as problem‑solving.
What You'll Be Doing
You'll be supported every step of the way by a Customer Manager and Expert, with:
Requirements
We're searching for someone who brings not just skills, but heart:
- Salary of £26,000 per annum. Plus the opportunity to earn a bonus of up to £1,000 per year
- 37.5 Hours Per Week
- 7.5 hour shift Monday - Friday between 8am and 8pm
- 1 in 3 Saturdays (9am - 2pm)
- Start Date: 15th June
Every conversation matters here. As an Arrears Executive at Target Group, you'll speak with customers who are in arrears and help them find a way forward — with empathy, reassurance, and practical support.
This is a role where listening is just as important as problem‑solving.
What You'll Be Doing
- Speaking with customers by phone and email (inbound & outbound) to really understand their situation
- Having honest, supportive conversations about finances — including income & expenditure reviews
- Agreeing realistic, sustainable payment plans that help customers get back on track
- Reducing worry and building trust through calm, clear communication
- Identifying vulnerability, signposting to advice services, and ensuring fair outcomes
- Getting it right first time by working compliantly and delivering great customer experiences
You'll be supported every step of the way by a Customer Manager and Expert, with:
- Regular 1:1s, huddles and coaching
- Ongoing feedback so you always know how you're doing
- A team that genuinely cares about customers and each other
Requirements
We're searching for someone who brings not just skills, but heart:
- A people person who is friendly, approachable, and committed to delivering outstanding customer service
We are passionate about our colleagues and offer industry leading benefits....
- 30 days holiday entitlement plus bank holidays (From Day 1)
- Defined Pension Contribution Scheme (Employer matched up to 6%). Plus, option to contribute via Salary Exchange (alternatively known as Salary Sacrifice)
- Employee Discount Scheme, access to discounts and offers across 100s of leading retailers. Plus, cashback on purchases
- Company Paid Private Medical Insurance (benefit in kind)
- Group Life Assurance
- Group Income Protection
- Discretionary Annual Pay Review
- Discretionary Annual Bonus Scheme
- Loyal Service Scheme - rewarding your commitment with financial recognition, additional holidays, and matched pension contributions of up to 10% at key service milestones
- Free Flu Vaccinations, Eye Tests and employer contribution towards glasses
- Recognition Scheme
- Free Mortgage Advice and Support
- Wisdom Wellbeing, your go to for wellbeing resources and solutions to include an Employee Assistance Program
- Everest Funeral Concierge
- Free Bereavement and Probate Advice and Support
- Access to a GP 24 hours a day, 7 days a week, 365 days a year through GP24
- Paid eye tests and employer contribution towards spectacles specifically for VDU use
- Enhanced parental leave
- Technology Buying Scheme
- Discounted Gym Memberships
- Taste Card / Coffee Club Membership
- Charitable Payroll Giving
- Cycle to work Scheme (Salary Sacrifice)