Assertive Outreach (Community Psychiatric Nurse)
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The Assertive Outreach Worker will deliver time-limited and intensive support to adults with severe mental illness (SMI) who are at risk of disengaging from care. The role is central to stabilising engagement, reducing risk, and preventing crisis escalation, in line with the Assertive Outreach Standard Operating Procedure.
The postholder will:
Provide assertive, flexible, and persistent outreach, including home visits, community-based contacts, and phone/text engagement.
Act as a consistent keyworker, building therapeutic relationships with individuals who find it difficult to engage with services.
Work within a stepped 6-month model of intensive support, transition, and reintegration into routine CMHH care.
Deliver holistic, person-centred interventions addressing mental health, physical health, housing, substance use, and social needs.
Work collaboratively with the CMHH MDT, crisis services, inpatient wards, and external agencies to ensure continuity of care and safe transitions.
The role requires strong clinical skills, excellent risk management, and the ability to work autonomously in the community.
Main duties of the job
Assertive Outreach Delivery
Provide intensive outreach in line with the SOP:
First 3 months: minimum 3 contact attempts per week, aiming for 1-2 successful contacts.
Next 3 months: minimum 2 contact attempts per week.
Deliver flexible contact through home visits, community meetings, phone calls, texts, and occasional evening/weekend availability.
Maintain a "no discharge for DNA" approach, using persistent and creative engagement strategies.
Build strong therapeutic relationships through empathy, reliability, and trauma-informed practice.
Provide continuity and consistency as the allocated AO keyworker.
Person specification
Qualifications
Essential
- Registered Nurse qualification with current NMC registration or equivalent Allied Health Professional with current professional registration.
Desirable
- Educated to Masters level or equivalent
- Post Graduate management training/qualification
Experience
Essential
- Substantial Experience of working in the community mental health
- Working with other stakeholders. LA/ICB and inpatient staff.
- Experience of working with complex and high risk patients with SMI
- Experience in working with patients who have dual diagnosis/ patients who use drug and alcohol
- Demonstrable experience in safeguarding children /adult practice and procedures.
- Experience of supervision of junior staff
- Proven experience of managing a multi-disciplinary team including senior managers and clinicians.
- Experience of working within statutory and other regulatory frameworks within which health and social care services operate and translating these at an operational level
Desirable
- Teaching and delivering group/individual presentations
- Experience of policy development and strategic planning and clinical governance development resulting in change management projects/programmes.
- Ability to negotiate complex contracts with the approval of the Senior Manager
Knowledge
Essential
- Understands & promotes equality, diversity and human rights in accordance with legislation, policy and procedures
- Understanding of confidentiality in the workplace
Other
Desirable
- Full UK Driving License/Car Driver
Key Skills and Abilities
Desirable
- Ability to develop & maintain high standards of communication both orally and in writing with people about difficult matters & / in difficult situations
- Ability to prioritise & plan own workload to meet deadlines & competing demands
- Ability to negotiate and influence where appropriate
About the employer
In this development post, you will be provided additional supervision and support as well as community specific training. You will be working in a team that prides itself on promoting innovation and working to the highest standards of clinical care as evidenced by the services ongoing Quality Improvement Projects. Commitment from the team to develop you as a practitioner by offering coaching, supervision development, reflective practice and in-house development sessions