Assistant Front of House Manager

About Us...

Fairmont Windsor Park is a beautiful, heartfelt retreat surrounded by 40 acres of English countryside that blends iconic heritage with modern elegance. Our five-star hotel includes 251 luxurious bedrooms and suites accompanied by 7 restaurants and bars offering an unrivalled dining experience. The spa and wellness facilities are inspired by nature and the hotel has state of the art conference facilities.

A Bit About What You Will Do...

Assistant Front of House Managers in our luxurious hotel assist in managing all aspect of the Front Office, inspiring the team to consistently provide outstanding service and exceed guests’ expectations.

• Assists the Front of House Manager in all aspects of their duties.
• Lead by example and foster team dynamics to ensure the team remain focused on meeting guests’ needs and brand standards.
• Provide input for Front Office departmental meetings and deputise in the Front of House Manager’s absence.
• Be aware of credit policies and procedures and liaise closely with the Finance department to ensure that credit procedures are properly carried out.
• Compile statistics for Front Office and provide related reports.
• Assist with management of rotas, timesheets and holiday entitlements, considering occupancy and any large group movements, especially those with early or late arrivals and departures.
• Encourage the team to develop and maintain strong relationships with other departments to ensure a seamless guest experience.
• Coach, train, and support the team to provide consistently high standards while continually looking to improve.
  
  

More About You...

• Strong leadership and motivational abilities.
• Exceptional attention to detail and drive to maintain high standards.
• Clear communicator with the ability to interact across all levels.
• Excellent organisational skills.

Proven experience in managing, coaching, challenging and developing teams.

Approachable and positive manner with a “can do” attitude.

Ability to use initiative in challenging situations and under pressure.

Proactive approach to problem-solving.

A smart and professional appearance.

Proven track record in a similar position within a 5-star hotel.

Good working knowledge of Opera PMS and Microsoft Office.

Bachelor’s degree in hotel management preferred.

Excellent standard of English, both written and spoken.

What’s In It For You…

Competitive salary

Holiday – 28 days holiday, enhanced after 5 years of service.

But there’s more...

• Free meals on duty.
• Complimentary on-site parking is available whilst on duty.
• Free limited shuttle service between the hotel and Heathrow Terminal 5 and Egham Station.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.
  
  

Grow with us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.

Skills

Fluent in English