Assistant Manager - Harrods
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (45.0%).
Occupation Type
Legal associate professionals
Occupation Code Skill LevelMedium Skilled
Sponsorship Salary Threshold
£41,700
(£21.38 per hour)
Standard minimum applies
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Description
Job Title: Assistant Manager
Reporting to: Store Manager
Location: Harrods, Consession, London
Contract Type: Full time, 37.5 hours per week
About Us
ME+EM is one of the UKs fastest-growing luxury fashion brands. In addition to a thriving global digital presence, we operate flagship stores in London and Edinburgh, concessions within Harrods and Selfridges, and have recently expanded with new store openings in the U.S.
At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding.
Our office and stores are always busy and fast paced, but we work just as hard to make sure its fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyones hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution.
About The Role
Reporting to: Store Manager
Location: Harrods, Consession, London
Contract Type: Full time, 37.5 hours per week
About Us
ME+EM is one of the UKs fastest-growing luxury fashion brands. In addition to a thriving global digital presence, we operate flagship stores in London and Edinburgh, concessions within Harrods and Selfridges, and have recently expanded with new store openings in the U.S.
At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding.
Our office and stores are always busy and fast paced, but we work just as hard to make sure its fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyones hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution.
About The Role
The ME+EM Assistant Store Manager is dedicated to customer service, team morale and driving results, who is responsible for overseeing the store and team in the managers absence. You have a keen understanding of the brand vision and stay up to date on industry trends. You understand the role of retail in our omni-channel business while representing the brand ethos.
Responsibilities
People Management
Responsibilities
People Management
- Act as the person in charge in the absence of the Manager.
- The second point of call for all people related issues within your store. You are not expected to solve big issues but support and listen to your team. If not confidential, the information should be shared with the Store Manager.
- Carryout daily training and coaching with the team by leading by example on the shop floor.
- Assist with managing staff admin including hours worked against what is recorded in Humanity.
- Arrange cover in the absence of the manager.
- Ensure breaks are taken whilst being the manager in charge.
- Keep up to date with company polices within the handbook and ensure the team are complying.
- Assist with identifying training needs and arrange sessions with the Compliance manager to fill the gaps.
- Provide the best most luxurious customer experience to all who visit the store.
- Be confident in building organic and long-lasting relationships with customers
- Aware of the importance of CRM
- Carryout personal styling sessions with confidence.
- Promote where possible the omni channel experience
- Have a high level of product knowledge, attend regular product review meetings and relay new information to the team.
- Ensure the store display represents the design intent for each garment .
- Ensure the protection and use of stock is in the best interests of the business and report any inaccuracies to the Store Manager.
- Assist with the store recall process.
- Understand the Elucid back office and be a super user for back-office processes
- Work alongside the Customer Care team and other operational functions to ensure policies are aligned to ensure the best customer experience is achieved.
About You
- Experience in people management in a high volume, fast paced environment (2 years preferred)
- Commercial understanding of modern luxury
- Confident in Visual Merchandising
- Highly organised and a proactive leader
- Coach, detail oriented and enthusiastic
- Able to provide examples of exceptional results in Retail
- An enthusiasm for store management and Brand leadership
- Team player, communication skills, positive attitude, proactive, can-do mindset
- Able to provide examples of leading by example, developing others and contributing to the success of the company
- 33 days annual leave for full time employees (25 days holiday + 8 bank holidays)
- A day off to celebrate your birthday.
- Pension Scheme
- Group Life Insurance
- Employee Assistance Programme (EAP)
- Length of Service Award
- Refer a Friend Scheme
- Staff uniform for retail employees
- Generous Staff and Friends and Family Discount
- Annual Volunteer Day
- Cycle to Work Scheme
- Tech Scheme
- Eye Care Vouchers
opportunities within our company.
Please email should you require any adjustments needed to take part in this recruitment process.
Please note, due to the large number of applications we receive, we can only reply to those that are successful to the next stage.
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