Location: Hoar Cross Hall, Staffordshire
About Us
Nestled in the heart of Staffordshire, Hoar Cross Hall combines the elegance of a stately home with the indulgence of a luxury spa resort. Offering an unrivalled guest experience, our estate boasts exquisite dining venues, expansive gardens, and a world-class spa.
Here at Hoar Cross Hall our aim is to treat our guests as a friend of the family and to create positive memorable experiences during their stay or visit to the Hall and Spa.
Our purpose is to hire people with passion and positivity. We train you for skill, nurture you to grow and achieve your goals….
The Role
At Hoar Cross Hall, we pride ourselves on providing incredible service and a memorable experience for every single guest. We are seeking a dynamic and motivated Assistant Restaurant Manager to join us and contribute to our continued success.
Becoming a part of our team means bringing warmth, precision, and a commitment to excellence to every interaction. If you have a natural way with people, a strong eye for detail, and a passion for maintaining high standards, this role is for you. Working closely with the Restaurant Manager, you will help oversee day-to-day operations, drive team success, and ensure every guest enjoys a seamless dining experience.
Your Responsibilities
- Adhering to opening and closing procedures to ensure the smooth daily operations within our restaurant
- Conducting effective shift briefings to keep the team updated on VIPs, special occasions, and daily goals
- Demonstrating exemplary service attributes consistent with industry and company standards. This includes fulfilling guest requests and exceeding expectations, effectively handle and resolve guest complaints, maintaining a high level of menu and service knowledge, and being attentiveness to guest needs
- Demonstrating a thorough understanding of health, hygiene, and first aid safety regulations, ensuring a safe environment for guests and staff