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Salary: £15,736 per annum (pro-rata of full time equivalent £26,227)
Team: Knaphill
Hours: Part Time, 22.5
Contract Type: Fixed Term
Location: Knaphill Shop,GU21 2PP
About The Role
Your key purpose will be to support, and in the absence of the Shop Manager, lead a team of volunteers to maximise sales and deliver excellent customer service. You will also ensure the shop premises and assets are maintained to a high standard, in line with legal requirements and Shooting Star Children’s Hospices (SSCH) policies and procedures.
About You
You will be a proactive and organised team player, confident in supporting, and in the absence of the Shop Manager, leading a team of volunteers. With a strong focus on customer service, you will be comfortable dealing with enquiries and resolving issues professionally, while creating a welcoming and positive environment for both customers and volunteers. You will have the ability to plan and prioritise tasks effectively, including coordinating rotas, delegating responsibilities, and ensuring the smooth day-to-day running of the shop.
You will bring a keen eye for detail and a commercial mindset, with experience or an interest in merchandising, stock management, and sales performance. You will be confident making decisions on pricing, product suitability, and display to maximise income. Working collaboratively with a wide range of internal teams and stakeholders, you will communicate effectively and contribute to achieving shared goals. Enthusiastic and adaptable, you will take pride in maintaining high standards across all areas of the shop, ensuring compliance with policies, procedures, and legal requirements.
Please see the attached job description for more information about this opportunity at Shooting Star Children’s Hospices.
What We Offer
In return you will receive a competitive salary along with a range of benefits, which include:
Pension scheme
NHS Pension Scheme (for eligible employees) or our stakeholder pension scheme, with up to 7% employer contributions
Annual leave
27 days plus Bank Holidays rising with length of service
2 weeks paid sabbatical leave after 5, 10 and 15 years’ service
Contractual Benefits
Generous sick pay scheme
Enhanced maternity, adoption, and paternity leave pay
Flexible working arrangements
Death in service benefits
Reimbursed professional membership fees
Eye care
Employee referral scheme
Blue Light discount card
Health and wellbeing
Employee Assistance Programme
Occupational Health
Mindfulness sessions
Mental Health First Aiders
Safeguarding
We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Also, we are committed to equal opportunities and consider all applicants to be in line with the Rehabilitation of Offenders Act 1974. Employment is subject to receipt of satisfactory references and a DBS check.
Equality, diversity and inclusion
Shooting Star Children’s Hospices is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.
We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospices to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.
Please contact Joe Tooze,joe.tooze@shootingstar.org.uk or 07973828895 if you have any questions about this role.
Anticipated closing Date: 23/06/2026
Interview dates: 1st and 2nd July
Please note that vacancies may close at any time once a sufficient number of applications has been received. We therefore recommend submitting your application as early as possible.
Assistant Shop Manager (Maternity Cover) | Shooting Star Children's Hospices | Hunt UK Visa Sponsors