Assistant Site Coordinator Apprentice (Public Engagement)

CompanyHistoric Royal Palaces

LocationLiverpool, England, United Kingdom

Posted At3/5/2026

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Occupation Type

National government administrative occupations

Occupation Code Skill LevelMedium Skilled

Sponsorship EligibilityIneligible for Sponsorship

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Description

Historic Royal Palaces (HRP) is the independent charity that cares for six of the most iconic palaces in the world: the Tower of London, Hampton Court Palace, the Banqueting House, Kensington Palace, Kew Palace, and Hillsborough Castle, and their magnificent historical gardens. We preserve these historic sites and share their stories with millions of people, inspiring audiences through creativity, innovation, and world‑class experiences.

We want everyone to find themselves in the spaces and stories we share. To find out more, please visit our strategy page: Our strategy | Historic Royal Palaces

We are recruiting for an Assistant Site Coordinator (Apprentice) – Public Engagement at Kensington Palace, giving you a fantastic opportunity to grow your IT and Technical Support skills whilst working at the beautiful Kensington Palace.

Being an apprentice is an exciting challenge – often demanding but hugely rewarding. You will be training within a heritage environment, working alongside and learning from our experienced and dedicated team, developing skills and knowledge.

The role will involve assisting the Site Coordinator in meeting & greeting visiting groups and managing the Kensington Palace Learning Centre. This role will require you to communicate effectively with your colleagues and work closely with the onsite operational team leaders.

Whilst Studying Towards Your Apprenticeship You Will Also

Provide meet and greet service for schools & community groups visiting Kensington Palace by welcoming groups, issuing paperwork and identifying and resolving any issues. Work independently to deliver the schools welcome. Deal with any problems or complaints and ensure they are escalated to the Site Coordinator as appropriate.
On a rota basis manage the Clore Learning Centre at Kensington Palace, acting as the responsible person for the building.
Support Site Coordinator with the communication of all school visits to with on-site operational teams, by producing and distributing a list of all bookings on a weekly basis.
Work closely with onsite operational team leaders and managers to ensure the smooth running of the schools and community activities on site.
Support the management of the learning spaces in the Learning Centre and Palace by making room bookings, setting up equipment and furniture for internal and external customers and conducting daily checks of spaces, equipment and furniture.
Attend operations meetings and briefings as the Public Engagement representative when the Site Coordinator is not available.
Provide administrative support to the Site Coordinator and schools and communities staff as required.

Independently supervise Public Engagement volunteers, ensuring that they are well supported and motivated in their roles.

Administrate volunteer rotas and email communications. Work with the Site Coordinator to develop and deliver volunteer training.

Act as Event Manager for special events, holiday activities, and evening events as required. This involves some weekend/ evening work and supervision of volunteers and casual staff (Public Engagement Assistants).

Liaise with Learning Assistants to ensure smooth bookings and administrative processes for learning visitors. Support with managing the Kensington learning email inbox.

Assist with making school bookings using the sales database Kinetics (full training to be given) and processing payments when required.

Be familiar with, and comply with, our safeguarding, data protection, and health and safety policies and procedures. Undertake ongoing training in these areas to ensure understanding.

Ensure a safe environment for participants and staff, reporting any concerns immediately to the Site Coordinator.

Manage the stock of supplies and session resources in the Kensington Learning Centre and learning spaces within the palace.

Provide 5* customer service to school groups, community groups and other participants (across all sites) when required, recognising different needs and accommodating these appropriately.

Provide general schools and communities support to the Site Coordinators at Hampton Court and the Tower of London as required, including holiday and sickness cover.

Undertake any other relevant activities which fall under the general scope of this role as directed by your line manager, Head of Department, or Director

We do have some essential criteria in order to be successful in your application:

You must be 18 years old or over
You must not have completed a degree or equivalent level qualification in the UK or elsewhere.
You must be able to commute to your assigned place of work
Must be able to commit to the full duration of the apprenticeship

Please ensure your covering letter is uploaded to your application to assist with the recruitment process.

Closing date: 7th May 2026, 00:00.