Overview:
Guidepoint’s Business Development teams are passionate about expanding our reach with both new and existing clients. We support all Guidepoint’s service offerings, helping to build relationships and communicate how Guidepoint helps clients stay informed and make better business decisions. Our teams are motivated to provide custom offerings designed to help every potential client make the most of their partnership with Guidepoint.

Play a vital role in Guidepoint’s success.

Guidepoint is seeking a qualified candidate for an Associate, Client Success role on the Institutional Client Success team.  This person will support senior members of the team as they promote our services to various clients (Institutional companies), in order to grow overall usage.

What You’ll Do:

Partner with the Success team to increase user base at client firms by employing a thoughtful and strategic outreach approach
Conduct cold calls, emails and other lead generation efforts to meet designated project, new client activation, and meeting targets
Monitor client usage trends and identify inflection points in their usage data to proactively reach out and identify any potential pain points
Onboard new client prospects and educate them on the different services Guidepoint has to offer either under an existing subscription, or opening new business/contracts

Develop a working knowledge of corporate industries and help communicate Guidepoint’s value add to clients in these sectors

Work closely with the Client Service team to collect feedback on open client projects as well as advisors we have sent clients for review

What You Have:

1-2 year of sales, business development, and/or account management experience (desirable)
Bachelor’s degree from a recognized institution

Broad base knowledge of the sales process from lead generation to relationship management

Excellent networking skills enabling reach out to prospective clients

Excellent communicator capable of handling high-profile clients

Demonstrated ability to work in a team atmosphere

A desire to work in a fast-paced entrepreneurial environment

Initiative and ability to handle increasing responsibility over time

Excellent relationship management skills with stakeholders of varying seniority levels

Proficiency in spoken and written English

What We Offer:

Competitive salary, bonus, and benefits

Excellent medical coverage through BUPA

Excellent professional development opportunities

Supportive culture that celebrates and rewards success

Monthly Happy Hour, Social Events, Summer Fridays

Year-round company sponsored sports and team building events

Informal work environment

Employee Assistance Programs

Volunteer days

About Guidepoint:
Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.

Backed by a network of nearly 1.75 million experts and Guidepoint’s 1,600 employees worldwide, we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.

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Associate, Client Success

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