Associate Director, GBS Generalist – Financial Services, GBS – Finance Transformation

Connect to your Industry

Our Global Business Services (GBS) Offerings

Deloitte GBS consulting is the trusted partner for Financial Services Industry (FSI) organisations, helping clients optimise operations and deliver exceptional services to better serve customers. With market-leading expertise in GBS, Global Capability Centres (GCCs), Shared Services, and Business Process Outsourcing (BPO); coupled with our deep understanding of the FSI Industry, we deliver tailored solutions to design, transform, and operate their GBS/ GCC/ shared services organisations to clients across banking, investment, insurance, payments and other sectors within the industry. As the GBS/ GCC model drives digital transformation, we leverage our functional and technological expertise to support clients in developing digital strategies and implementation of digital solutions. Deloitte GBS consulting is dedicated to enhancing services and driving efficiency for a better future.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity

We are looking for an exceptional Associate Director, with demonstrable expertise delivering organisational strategies that have driven performance and profitability, to join our GBS team. As organisations increasingly focus on GBS, GCCs, Shared Services and Outsourcing to drive efficiency, reduce costs, and enhance performance, the demand for expert advisory services is growing significantly. In this role, you will engage directly with C-suite executives and leaders of leading global organisations, advising them on leveraging GBS/ GCC as a critical lever for business transformation and future readiness. You will also be instrumental in:

• Leading the end-to-end delivery of GBS/ GCC/ shared services and outsourcing strategies and transformation programmes for our FSI clients.
• Advancing our GBS/ GCC/ shared services and outsourcing capabilities, particularly in the innovative application of Agentic and Generative AI.
• Identifying and securing new business development opportunities to expand our market presence within FSI.
• Proactively shaping the GBS/ GCC/ shared services and outsourcing advisory market through thought leadership, innovative solutions, and strategic client engagement.
• Managing and mentoring project teams, and collaborating with Directors and Partners to support the strategic growth and development of our GBS practice

What a day in your life will look like?

1. Strategic Advisory & GBS/ GCC/ Shared Services and Outsourcing Transformation:

• Provide strategic guidance to senior client executives and function leaders within FSI on establishing and optimising their GBS, Shared Services, and/or BPO functions (including hybrid models), preferably in the context of ERP-led transformations.
• Engage and collaborate with clients to understand their business objectives and develop comprehensive strategies and plans for setting up or transforming their GBS operations. This encompasses visioning and defining GBS scope and objectives, designing target operating models (TOM), including multi-function future process design and organisation, conducting location evaluations, service delivery, and sourcing model options analysis, developing robust value/business cases and creating clear roadmaps for implementation.

2. Digital & Technology Enablement:

• Support the identification, assessment, and implementation of digital solutions and tools, including ERP, Robotic Process Automation (RPA), Artificial Intelligence (AI), and other emerging technologies.

3. BPO Sourcing & Lifecycle Management:

• Lead and deliver client engagements across all parts of the BPO lifecycle, including, sourcing strategy and solution design, commercial strategy, vendor shortlisting and selection, contract negotiation and pricing, transition planning, implementation, and transformation.

4. Project & Engagement Leadership:

• Manage multi-disciplinary project teams (leveraging the breadth of expertise and experience across Deloitte) to deliver high-quality engagements in line with client and contractual requirements.
• Own the end-to-end engagement management, including driving resourcing, budget planning, Work-in-Progress (WIP) management, and client invoicing.
• Champion a culture of innovation within the team, encouraging the adoption of new tools and methodologies to enhance efficiency and effectiveness.

5. Client Relationship & Business Development:

• Foster strong client relationships, serving as a trusted advisor and maintaining a deep understanding of their business needs.
• Support business development efforts and growth, including identifying new opportunities, developing compelling proposals, and expanding relationships with existing clients across FSI.

6. Team Development & Market Eminence:

• Mentor and develop junior team members, providing guidance and support in their professional growth.

Connect to your skills and professional experience

You will be a good fit for this role if you have:

• Proven experience in GBS/ GCC, Shared Services, and/or Business Process Outsourcing (BPO) within the FSI Industry, with a track record of delivering successful engagements.
• Deep understanding of FSI industry trends, emerging technologies, and the regulatory landscape impacting GBS/ GCC, Shared Services, and BPO sectors.
• Excellent client relationship management skills, focused on building long-term partnerships and delivering exceptional client service.
• Proven experience in supporting business development activities, including identifying opportunities, developing compelling proposals, managing pursuit teams, and expanding client relationships within the private sector.
• Demonstrated leadership skills, with the ability to effectively manage and inspire teams to achieve exceptional results.
• Certifications like CIMA, PMP, Six Sigma will be a plus

Connect to your business - Technology and Transformation

Distinctive thinking, deep expertise, innovation and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we’ll make an impact that matters.

Finance Transformation

Our clients want to achieve maximum value from digital transformation investments in Finance. That’s where we come in. By taking a holistic view of performance improvement, including strategy, process design and technology enablement, we support the smooth operation of transformations.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

“What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte’s clients include many of the world’s largest organisations; I wanted to be part of a team that made a difference that I could be proud of.” -Dan, Technology and Transformation

Our hybrid working policy

You’ll be based in Birmingham, Edinburgh, London or Manchester with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

For a full job description, please visit our online Deloitte Careers portal.